“…Personnel involved in patients accessing FCP appointments were described as ‘reception/receptionists’ or ‘admin/administration/administrators’ in 17 of the sources (Bater & Sellars, 2022; CSP, n.d.; Davies et al., 2021; Doran, 2021a, 2021b; Goodwin, n.d.; R. Goodwin et al., 2020; Halls et al., 2020; HEE, 2020; Hensman‐Crook, 2019; Jagosh et al., 2022; McDermott et al., 2022; Morris et al., 2021; Pain, 2022; Pike, 2020; Wise, 2019; Ingram et al., 2023), GPs in 10 of the studies and other materials (Doran, 2021b; R. Goodwin et al., 2021; Greenhalgh et al., 2020; Halls et al., 2020; iCSP 1‐3, 2021; McDermott et al., 2022; Pike, 2020), ‘ANPs’ in three (R. Goodwin et al., 2020; Halls et al., 2020; iCSP 1, 2021), ‘primary care team’ in one (CSP, n.d.), and ‘healthcare staff’ in one (R. Goodwin et al., 2020). Three of the studies did not provide any information regarding personnel involved (Akehurst et al., 2019; Bater & Sellars, 2022; Wood et al., 2022).…”