“…Although excerpt 1 is from a low risk football game, it has been documented that ground officers still hold pre-conceived ideas that crowd disorder happens spontaneously and can be committed by any group at any time (Cronin and Reicher 2006). Although new POP policy encourages new ways to think about crowds (Stott and Adang 2004, Reicher et al 2004, HMIC 2009, ACPO 2010a, Stott et al 2013, officers, as evidenced in Cronin and Reicher (2006) and also in a later analysis in this research, sometimes express traditional views of crowd violence. In excerpt 1, Silver describes the powerful resources available in the POP event and how all officers have access to this.…”