Advancing customer-perceived quality in the EDA industry

Ben-Yaacov, G.; Bjork, L.; Stone, Elliot M.

doi:10.1109/isqed.2000.838908

Cited by 4 publications

(1 citation statement)

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“…, 2020; Schorr and Hvam, 2020). Customer satisfaction may be measured using some of the well-known methods are as follows:Average resolution time (Ben-Yaacov et al. , 2000; Chinnaswamy et al.…”

Section: Measuring Responsiveness and Efficiency For Strategic Fitmentioning

confidence: 99%

Measuring strategic fit using big data analytics in the automotive supply chain: a data source triangulation-based research

Kumar

Shrivastav

Bhattacharyya

2022

IJPPM

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PurposeThis study proposes a methodology based on data source triangulation to measure the “strategic fit” for the automotive supply chain.Design/methodology/approachAt first, the authors measured the responsiveness of the Indian automobile supply chain, encompassing the top ten major automobile manufacturers, using both sentiment and conjoint analysis. Second, the authors used data envelopment analysis to identify the frontiers of their supply chain. The authors also measured the supply chain's efficiency, using the balance sheet. Further, the authors analyzed the “strategic fit” zone and discussed the results.FindingsThe results indicate that both the proposed methods yield similar outcomes in terms of strategic fitment.Practical implicationsThe study outcomes facilitate measuring the strategic fit, thereby leveraging the resources available to align. The methodology proposed is both easy to use and practice. The methodology eases time and costs by eliminating hiring agencies to appraise the strategic fit. This valuable method to measure strategic fit can be considered feedback for strategic actions. This methodology could also be incorporated possibly as an operative measurement and control tool.Originality/valueData triangulation meaningfully enhances the accuracy and reliability of the analyses of strategic fit. Data triangulation leads to actionable insights relevant to top managers and strategic positioning of top managers within a supply chain.

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