ADVENTUREQUAL: an extension of the SERVQUAL conceptual gap model in young people's outdoor adventure

Donne, Keith Edward

doi:10.1504/ijsmm.2009.029088

Cited by 7 publications

(11 citation statements)

References 93 publications

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“…The SERVQUAL model has been used in a variety of tourism and leisure contexts with a sufficient level of applicability. Relevant studies can be found in such contexts as tourist destination management (Chand, 2010), golf tourism (Hutchinson et al, 2009), and outdoor adventure tourism (Donne, 2009).…”

Section: Effects Of Service Evaluation Constructs On Tourist Satisfacmentioning

confidence: 99%

Effects of Service Fairness and Service Quality on Tourists’ Behavioral Intentions and Subjective Well-Being

Huang²,

Chen

2015

Journal of Travel & Tourism Marketing

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This study examined the effects of service fairness and service quality on tourists' behavioral intentions and subjective well-being (SWB) with the mediation of satisfaction. It conceptualizes SWB as a sociopsychological benefit that people receive from tourism activities in parallel with behavioral intentions to visit the destination treated as economic benefit. A self-administered questionnaire survey was conducted in Xiamen city of Fujian Province, China, and a valid sample of 541 tourists was used for data analysis. Findings show that service fairness has more of an effect on behavioral intentions and SWB than service quality; and such differentiated effects can be partly attributed to the mediating role of satisfaction between the antecedent constructs (i.e, service fairness and service quality) and consequence constructs (i.e, behavioral intentions and tourist SWB). The results suggest that tourism service providers should deliver services in a fairer way and tourist SWB should be attended to by both governments and academics.

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Section: Effects Of Service Evaluation Constructs On Tourist Satisfacmentioning

confidence: 99%

Effects of Service Fairness and Service Quality on Tourists’ Behavioral Intentions and Subjective Well-Being

Huang²,

Chen

2015

Journal of Travel & Tourism Marketing

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“…(Akama and Kieti, 2003). The model"s application resulted in various derivatives of the instrument for different tourism-related service contexts, such as LQI for hotels (Getty and Getty, 2003), DINESERV for restaurants (Stevens, Knutson and Patton, 1995), ECOSERV for ecotourism (Khan, 2003), HISTOQUAL for historical sites (Frochot and Hughes, 2000) and ADVENTUREQUAL for outdoor adventure activities (Donne, 2009). …”

Section: Measurement Of Service Qualitymentioning

confidence: 99%

Measurement And Consequences Of U.S. Tourists Perceptions Of Service Quality: A South African Hunting Safari Case Study

Han

Radder

2011

IBER

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“…Un análisis de la literatura muestra estudios de calidad en servicios deportivos de rugby (BISSCHOFF; LOTRIET, 2009), deportes acuáticos (CALABUIG;QUINTANILLA;MUNDINA, 2008;DONNE, 2009;LANGVINIENE;SEKLIUCKIENE, 2008), esquí (KYLE et al, 2010TSIGILIS;KOSTAS, 2009), golf (LEE et al 2011), atletismo ( UNRUH et al, 2005), spinning (SANZ et al, 2005 o deportes de turismo activo CHELLADURAI, 2008;THWAITES;CHADWICK, 2005). Existen igualmente estudios que analizaron la calidad percibida por espectadores de eventos deportivos (CALABUIG et al, 2010;FUNK;JAM, 2006;LARSON;STEINMAN, 2009;JAMES, 2010;JAMES, 2011).…”

Section: Introductionunclassified

“…Siendo el modelo SERVQUAL el instrumento utilizado para la calidad del servicio (BISSCHOFF; LOTRIET, 2009;LARSON;STEINMAN, 2009;LIU, TAYLOR;SHIBLI, 2009;PÉREZ; MINGUET; FREIRE, 2010), aunque no libre de crítica o aportaciones de mejora (ALEXANDRIS et al, 2004;DONNE, 2009; MORALES; HERNÁNDEZ-MENDO; BLANCO, 2009; YOSHIDA; JAMES, 2011) como en diferentes escalas de evaluación para centros deportivos (AFTHINOS et al, 2005;GRAMMATIKOPOULOS et al, 2006;KOO et al, 2009;MORALES et al, 2005;RIAL et al, 2010;YILDIZ;KARA, 2009) o deportes concretos (CALABUIG et al, 2008;LEE et al, 2011;SANZ et al, 2005), así como otros métodos innovadores (MARTÍNEZ; MARTÍNEZ, 2009; MARTÍNEZ; YONG; MARTÍNEZ, 2010; SHONK; CHELLADURAI, 2009) han sido referidos para tal fin, aunque no siempre libre de limitaciones (ALEXANDRIS et al, 2004;CALABUIG et al, 2008).…”

Section: Introductionunclassified

Calidad, Satisfacción Y Valor Percibido De Los Usuarios De Un Servicio Deportivo Público

Nuviala

Grao‐Cruces

Ordás³

et al. 2012

Movimento

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O objetivo deste estudo foi avaliar e desenvolver modelos para prever a qualidade, satisfação e valor percebido dos usuários do serviço desportivo. A amostra consistiu de 646 usuários. Cada sujeito preencheu um questionário cujas propriedades psicométricas deu validade. Os resultados obtidos mostraram que a qualidade do serviço desportivo recebido foi boa, tendo os factores técnicos os melhores valores, e as informações que são fornecidas para os usuários o ponto mais fraco. Também positiva foi a avaliação de satisfação e do valor percebido, que dependiam principalmente de um fator intangível, como são as atividades.

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ADVENTUREQUAL: an extension of the SERVQUAL conceptual gap model in young people's outdoor adventure

Cited by 7 publications

References 93 publications

Effects of Service Fairness and Service Quality on Tourists’ Behavioral Intentions and Subjective Well-Being

Effects of Service Fairness and Service Quality on Tourists’ Behavioral Intentions and Subjective Well-Being

Measurement And Consequences Of U.S. Tourists Perceptions Of Service Quality: A South African Hunting Safari Case Study

Calidad, Satisfacción Y Valor Percibido De Los Usuarios De Un Servicio Deportivo Público

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