“…Next, we consider how the valence of the news reports and the news media's prior overall rating of the firm's products (based on critics’ rating, performance, interior, safety, quality, and reliability) moderate the main effect of news volume on recalls. In the context of safety, news organizations can frame their reports negatively, emphasizing the problem (defects; Beattie et al., 2021; Zavyalova et al., 2012), and/or positively, highlighting the solution (recalls; Hora et al., 2011). Indeed, anecdotes support this coexistence of negativity and positivity in the news about product safety (Consumer Reports, 2015; Ducharme, 2019).…”