Affective choice of conflict management styles

Abstract

Purpose -The purpose of this paper is to identify the affective factors underlying conflict behavior. Traditional conflict research assumes that when individuals face conflicts they follow a rational process, thus denying the role of emotion-relevant variables. Design/methodology/approach -In total, 358 undergraduate students from the University of Santiago de Compostela were classified into four different affective groups (happy, inactive, sad, and surprised) based on their actual emotional experience and asked to complete ROCI-II. ANOVA were conducted to test hypotheses. Findings -Results reveal that affective groups statistically differ in their self-reported conflict management styles. Positive moods and feelings have been found to be related to the preference for more cooperative strategies. Research limitations/implications -This study is exploratory in nature and since hypotheses were only partly supported, future research should address this topic in depth. Practical implications -It has been suggested that, in order to handle conflicts properly, individuals should take into account both their cognition and emotion. Originality/value -This paper sheds light on current research in the prediction of conflict behavior by examining the impact of affect out from the lab.

Estrategias de manejo de conflicto en clave emocional

“…Es por esto que, al igual que se ha señalado en otras investigaciones (p.e., Barry, 2008;Montes, Rodríguez y Serrano, 2012), se espera que la preferencia por las estrategias de manejo de conflictos pueda predecirse mejor a partir del perfil emocional completo de los sujetos, incluyendo paralelamente medidas de emociones y estados de ánimo positivos y negativos. De modo que también se hipotetiza que por cada estrategia de resolución de conflictos exista un perfil diferente de afecto positivo-afecto negativo.…”

“…Los resultados de la presente investigación empírica muestran que las estrategias de conflicto están relacionadas con la experiencia emocional, dando apoyo adicional a los hallazgos previos en el campo de la gestión de conflictos y la negociación (p.e., Allred et al, 1997;Baron, 1990;Baron et al, 1990;Carnevale e Isen, 1986;Desivilya y Yagil;Forgas, 1998;Isen et al, 1987;Kramer et al, 1993;Forgas, 1998;Forgas y Cromer, 2004;Montes et al, 2012;Pillutla y Murnighan, 1996;Rhoades et al, 2001). En concreto, los datos del presente estudio indican que la preferencia por la estrategia integrativa se asocia a la experiencia emocional positiva.…”

Managerial Factors and Management Conflict in Venture Capital Financing in Malaysia

“…Conflict is the condition in which the needs or desires of two or more parties appear to be incompatible (Montes et al, 2012). It is the competition between interdependent parties who perceive that they have incompatible needs, goals, desires, or ideas and a situation in which people cannot agree or create harmony with one another (Parayitam et al, 2010).…”

“…Conflict is documented to arise from opposing interests involving scarce resources and goal divergence and frustration (Tjosvold, 2006). It is the condition in which the needs or desires of two or more parties appear to be incompatible (Montes, 2012).…”

Religiosity and Conflict Handling Styles: A Study of a Muslim Community

“…It accompanies behavior like, withdrawal, buck-passing, or sidestepping (Rahim 2002). (5) Compromising (medium level of concern for self and others) implies willingness to follow a mutually satisfactory outcome where both parties are ready to give up something of value to ensure optimum rather than satisfaction (Montes, Rodríguez, and Serrano, 2012).…”