Th e authors use a survey experiment to examine how structural diff erences in governance arrangements aff ect citizens' notions of who is culpable for poor service quality. More specifi cally, two questions are investigated: (1) When things go wrong, do citizens attribute more blame to political actors if the provider of government services is a public agency or a private contractor? (2) Does the length of the accountability chain linking political actors to service providers infl uence citizens' attributions of blame? Th e authors hypothesize that provider sector and accountability chain length aff ect citizens' perceptions of political actors' control over service delivery, which, in turn, inform citizens' attributions of blame. Mixed support is found for this theory.
Practitioner Points• Citizens view local political actors as having more control over public service delivery when services are provided directly by a public organization (versus a private organization). • Political actors cannot avoid blame for poor service quality by using private organizations to deliver services.• Th e contracting out of local public services to private sector providers does not appear to seriously undermine political accountability.We then draw on theories of blame attribution to develop hypotheses concerning how service provider sector and accountability chain length aff ect individuals' perceptions of political control and, in turn, the amount of blame that individuals ascribe to political actors for poor service delivery. Next, we describe our research design and data. After presenting our results, we close the article with a discussion of our fi ndings' implications for accountability in the context of third-party governance.