Agent Responsibility Framework for Digital Agents: Roles and Responsibilities Related to Facets of Work

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“…The AR framework in Figure 1 addresses that limitation through more detailed views of the roles and related responsibilities of digital agents. Clarity about those roles and responsibilities in specific WSs requires attention to whether and how a digital agent supports specific facets of work (Alter, 2021). Figure 1 assumes that AI usage involves digital agents and that AI usage occurs when AI-related digital agents perform one or more roles (the horizontal dimension) related to one or more facets of work (the vertical dimension).…”

“…Figure 1 assumes that AI usage involves digital agents and that AI usage occurs when AI-related digital agents perform one or more roles (the horizontal dimension) related to one or more facets of work (the vertical dimension). Figure 1 appears in Alter (2022aAlter ( , 2022b in relation to digital agents in general without referring to AI per se.…”

“…The main point is that each facet can be viewed as part of lens for thinking about where and how WSs might use digital agents in general or digital agents that apply AI. Alter (2021) identifies 18 facets of work, while recognizing that other researchers might have identified other facets of work that satisfy those criteria. For the sake of easy visualization, the version of the AR framework in Figure 1 uses only six of those facets.…”

“…Table 1 uses the example of making decisions to illustrate most of the criteria for qualifying as a facet of work. Tables in Alter (2021) show the same types of information for all 18 facets.…”

“…Table 2 shows how different digital agent roles might be applied to the facets of work included in Figure 1 in pursuit of HCAI values in a hiring system example. Alter (2022aAlter ( , 2022b present similarly formatted tables related to e-commerce, digital auction, self-driving car, and electronic medical records system examples.…”