Aggressive complaining on Social Media: The case of #MuckyMerton

Vladimirou, Dimitra; House, Juliane; Kádár, Dániel Z.

doi:10.1016/j.pragma.2021.01.017

Cited by 41 publications

(8 citation statements)

References 51 publications

(65 reference statements)

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“…Like many other studies of online communication, we too found a tendency towards uncivil or aggressive expressions (Vladimirou et al, 2021) especially when there was no hope for "repair" of the situation (ex: these damned people lie to us (in Hebrew 'arurim')). Furthermore, there were individual complainers who used the online platform to gain social and political power presenting themselves as defenders of justice and of the well-being of the community.…”

supporting

confidence: 72%

“…We have analysed complaints in three major spheres: a) complaints towards public institutions, b) complaints against commercial firms and c) sharing complaints for the common benefit of a social community. In all instances, complainers online co-construct the context and the shared knowledge of the offence (complainable).Like many other studies of online communication, we too found a tendency towards uncivil or aggressive expressions (Vladimirou et al, 2021) especially when there was no hope for "repair" of the situation (ex: these damned people lie to us (in Hebrew 'arurim')). Furthermore, there were individual complainers who used the online platform to gain social and political power presenting themselves as defenders of justice and of the well-being of the community.…”

supporting

confidence: 63%

“…One of the prominent cyberpragmatics features is the fact that participants don't choose to use politeness strategies in their posts and most of the research on online communication points to unexpected levels of incivility. (Coe et al, 2014;Lewandowska-Tamoszczyk, 2017;Nikoobin and Shahroki, 2014;Rossini, 2020;Vladimirou et al, 2021). The complaint posts that we examined are usually direct in nature and present personal as well as collective concerns.…”

Section: Discussionmentioning

confidence: 98%

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Cyberpragmatics: Complaints and the Collective Perspective

Olshtain

Treger

2023

Contrastive Pragmatics

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The aim of this article is to lay some groundwork for expanding the study of speech act pragmatics within the cyber-world. For this purpose, we have investigated complaints in Hebrew online, in an attempt to highlight features that distinguish online communication from face-to-face communication. We have analysed complaints in three major spheres: a) complaints towards public institutions, b) complaints against commercial firms and c) sharing complaints for the common benefit of a social community. In all instances, complainers online co-construct the context and the shared knowledge of the offence (complainable). Like many other studies of online communication, we too found a tendency towards uncivil or aggressive expressions (Vladimirou et al., 2021) especially when there was no hope for “repair” of the situation (ex: these damned people lie to us (in Hebrew ‘arurim’)). Furthermore, there were individual complainers who used the online platform to gain social and political power presenting themselves as defenders of justice and of the well-being of the community.

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supporting

confidence: 72%

supporting

confidence: 63%

Section: Discussionmentioning

confidence: 98%

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Cyberpragmatics: Complaints and the Collective Perspective

Olshtain

Treger

2023

Contrastive Pragmatics

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“…The individual factor of deindividuation and risk perception has a significant positive effect on negative emotional communication. When the public's personal information is anonymized on social media platforms, individuals' topic engagement and positivity increase significantly (Vladimirou et al, 2021). Still, when the public is in a real social environment, they may behave more rationally out of the need to conform to the group and maintain their image.…”

Section: Positive Effect Between Variables and Negative Emotions' Com...mentioning

confidence: 99%

Emotional Contagion: Research on the Influencing Factors of Social Media Users' Negative Emotional Communication During the COVID-19 Pandemic

Hong

2022

Front. Psychol.

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During the epidemic, social media platforms were frequently used by users to express and spread negative emotions. Under emotional contagion, individual emotions gradually generalized into group emotions. At the same time, the public could not regulate their emotions and lacked access to release them rationally. This study explores the factors influencing the negative emotions' communication among social media users during the COVID-19 epidemic from the perspective of emotion contagion theory to discover the psychological mechanisms among the public. The questionnaire was tested for reliability and validity and then distributed online on Chinese social media platforms, and the data collected were statistically analyzed. The findings show that there are significant differences in negative emotional communication in social media among different age groups; the seven dimensions of deindividuation, risk perception, group identity, group efficacy, event stimulation, event publicness, and emotion contagion all have significant positive effects on users' negative emotional communication. This study aims to raise public awareness of negative emotions and promote the reconstruction and recovery of public mental health in the epidemic era.

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“…Previous research has primarily focused on aggression detection on social media platforms using various machine learning (Datta et al, 2020;Arroyo-Fernández et al, 2018;Gutiérrez-Esparza et al, 2019), deep learning models (Aroyehun and Gelbukh, 2018;Srivastava and Khurana, 2019;Kumari et al, 2021), as well as identifying aggression in multilingual (Sharif and Hoque, 2022;Kumari et al, 2021;Torregrosa et al, 2022) and multi-modal posts (Khandelwal and Kumar, 2020;Kumari and Singh, 2022) on social media. Apart from aggression detection, some sociological studies of aggressive behavior on social media exist (Vladimirou et al, 2021;Pascual-Ferrá et al, 2021). However, there are limited large-scale empirical works to understand various aspects of aggressive behavior.…”

Section: Introductionmentioning

confidence: 99%

You are what your feeds makes you: A study of user aggressive behaviour on Twitter

Mane¹,

Kundu²,

Sharma³

2023

Preprint

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<p>Social media has become an essential part of human life, providing people with a means of communication and information dissemination. However, the rise of antisocial behavior on these platforms can create a sense of anonymity within various groups, which may have negative consequences for society as a whole. At the individual level, aggressive behavior on social networks has become a concern, as it can lead to negative consequences, such as mental harm. This study aims to understand whether exposure to aggressive content can make users more aggressive. To investigate this, we analyzed a large dataset of Twitter posts, consisting of 15 million tweets from 1.5 million users. We manually annotated 6,000 English posts and designed a neural network based aggression detection model with 81\% accuracy. We then measure users’ aggressive behavior using a novel metric, ``user aggression intensity''. This metric takes into account the overall aggressive activity of users. By utilizing this metric, we profile users as aggressive or non-aggressive. The analysis of aggressive tweets of users and their feeds suggests that the content of one's social media feeds can influence aggressive behavior, and event-specific feeds can lead to increased aggression. Furthermore, the study revealed that users tend to support and encourage aggressive content on social media, which can contribute to the proliferation of antisocial behavior. Understanding the underlying causes of such behavior can help design effective strategies to mitigate its negative effects and promote a healthy social media environment.</p>

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Aggressive complaining on Social Media: The case of #MuckyMerton

Cited by 41 publications

References 51 publications

Cyberpragmatics: Complaints and the Collective Perspective

Cyberpragmatics: Complaints and the Collective Perspective

Emotional Contagion: Research on the Influencing Factors of Social Media Users' Negative Emotional Communication During the COVID-19 Pandemic

You are what your feeds makes you: A study of user aggressive behaviour on Twitter

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