2011
DOI: 10.1080/09537287.2010.536646
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Agile Business Models: an approach to support collaborative networks

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Cited by 28 publications
(29 citation statements)
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“…The previous study has found that customer experience has relation in developing of business model innovation where customer experience as a centre of building business model innovation (Seppanen & Laukkanen, 2015). The relationship between business model innovation and customer experience was also involving the collaboration between customer and firms (Loss & Crave, 2011) and customer experience has played a significant role in developing firm performance (Fatma, 2014;Stuart & Tax, 2004). Hence, we develop the hypothesis as follow:…”
Section: Hypothesis Developmentmentioning
confidence: 95%
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“…The previous study has found that customer experience has relation in developing of business model innovation where customer experience as a centre of building business model innovation (Seppanen & Laukkanen, 2015). The relationship between business model innovation and customer experience was also involving the collaboration between customer and firms (Loss & Crave, 2011) and customer experience has played a significant role in developing firm performance (Fatma, 2014;Stuart & Tax, 2004). Hence, we develop the hypothesis as follow:…”
Section: Hypothesis Developmentmentioning
confidence: 95%
“…The combination of quality service, customer experience and organizational agility provides a balance between economic advancement with social resolution (Paschek, Mocan, & Draghici, 2019) The changing of the societal paradigm brings the challenge of the company to survive and sustain their business to face Society 5.0. The previous studies have shown that the linking customer experience with mapping of business model has enabled companies to create innovation to survive in a disruptive era (Loss & Crave, 2011; Leonardus W Wasono Mihardjo, Sasmoko, Alamsjah, & Elidjen, 2019). Thus, customer experience becomes a source of competitive advantage when the linkage between customer experience and business model could be synergized (Seppanen & Laukkanen, 2015).…”
Section: Introductionmentioning
confidence: 99%
“…Para algunos autores, los títulos que interfieren con la economía colaborativa incluyen términos tales como, la economía de confianza (Lieberman, 2015), el consumo colaborativo (Erving, 2014), la teoría de los costes de transacción y los productos substitutivos (Henten et al, 2016), las redes de colaboración (Loss et al, 2011), la producción colaborativa (Scaraboto, 2015), y la economía de pares (Cusumano, 2015), entre otros.…”
Section: La Economía Colaborativaunclassified
“…Los llamados "agile business models" (Loss & Crave, 2011) podrían incluirse en esta clasificación. Se diferencian de los modelos tradicionales en que son dinámicos en lugar de estáticos, incluyen no solo fines financieros sino también sociales, la cadena de valor se enfrasca en el valor de las redes y el ecosistema digital, la creación de la propuesta de valor pone mayor énfasis en servicios sobre el producto que en las especificaciones propias del producto y finalmente, las relaciones con el cliente en estos modelos lo empoderan claramente.…”
Section: El Consumo La Producción Y Las Redes Colaborativasunclassified
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