Airport image: An exploratory study of McCarran International Airport

Nghiêm-Phú, Bình; Suter, Jillian Rae

doi:10.1016/j.jairtraman.2017.11.011

Cited by 43 publications

(19 citation statements)

References 52 publications

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“…Theoretically, the current study is the first to examine airport branding from the standpoint of three different types of commitment theory (continuance, affective, and normative), making it a significant theoretical contribution to the literature on airport developments and passengers' behavioral outcomes. The study adds to the existing literature on factors that shape airport branding (e.g., (Figueiredo and Castro, 2019;Gitto and Mancuso, 2019;Halpern and Graham, 2021;Nghiêm-Phú and Suter, 2018)) by shedding light that affective and continuance commitment is more likely to build destination branding than normative commitment. The study also presents service quality amenities (staff, terminals, security, gates, shops, boarding, etc.…”

Section: Theoretical Contributionmentioning

confidence: 88%

The Power of Airport Branding in Shaping Tourist Destination Image: Passenger Commitment Perspective

ABOUSEADA,

HASSAN,

SALEH

et al. 2023

GTG

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To providing an empirical investigation into how affective, continuance, and normative commitment could build airport branding. A quantitative content analysis was conducted by analyzing 400 passengers' reviews of Cairo International Airport from the following platforms (Skytrax, Tripadvisor, traveller, and flight report). Affective and continuance commitment are likely to build a strong brand rather than normative commitment. Passengers’ negative experiences with airports make them feel less emotionally attached, resulting in lower levels of affective and continuance commitments. Terminal problems can decrease affective and continuance commitment among passengers. The study identified factors that affect all three types of commitments (affective, continuance, and normative) at international airports, providing significant theoretical contributions and managerial implications.

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Section: Theoretical Contributionmentioning

confidence: 88%

The Power of Airport Branding in Shaping Tourist Destination Image: Passenger Commitment Perspective

ABOUSEADA,

HASSAN,

SALEH

et al. 2023

GTG

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“…Interest in WiFi is diffuse, as this is a generic technology geared to connectivity regardless of the type of data transmitted and so is less specifically applicable, as occurs with sensor-based or more short-range technologies. The literature focusses chiefly on discussing its role in connectivity in tourism-related facilities such as airports (Nghiem-Phu and Suter, 2018), buses (Bagloee et al , 2017), car parks or coffee shops (Sanusi and Palen, 2008), trains (Carteni et al , 2017) and museums and cultural heritage environments (Borrero et al , 2015). As well as, given their wide availability, economic models such as social login have also recently been studied (Tanti and Buhalis, 2017).…”

Section: Brief Literature Reviewmentioning

confidence: 99%

Progress in wireless technologies in hospitality and tourism

Navío-Marco

Ruiz-Gómez

Sevilla

2019

JHTT

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Purpose This paper aims to critically review the progression of wireless technologies in tourism and hospitality since 2000. Wireless technologies are a set of information and communications technologies (ICTs) involving radio transmission (such as mobile or satellite technologies) that are extensively used in tourism and hospitality, but which have not yet been studied comprehensively. Design/methodology/approach This study is a mixed methods review combining a quantitative and qualitative approach and including a systematic review of the academic literature since 2000. Findings Contrary to the prevailing focus of study on mobile technologies, the authors open the field to other technologies (such as Zigbee or Bluetooth), and in a particular highlight, the large role played by satellite technology in tourism and how this is reflected in the literature. In literature reviews linking tourism and ICTs, the authors find that excluding some journals may leave out notable aspects for any systematic analysis. Moreover, the study highlights the importance of wireless technologies in a sensor-based convergence between the physical and digital worlds. Originality/value The contribution is mainly twofold: first, the authors develop the literature on tourism with a better understanding of the role played by these technologies in supporting tourism and hospitality, by updating sources and research work; second, the authors take a holistic, all-encompassing approach, providing a truly comprehensive view of the literature on tourism and ICTs, in which wireless technologies have always been approached with fragmented or limited scope, lacking a view in the round.

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“…Recent advancements in the study of airport service quality have incorporated big data and user-generated online content (UGC), offering authentic and diverse perspectives. Researchers have turned to platforms such as Google Maps [4][5][6], TripAdvisor [7,8], Twitter [9,10], Skytrax [11][12][13][14][15][16][17][18][19][20][21], and airports' social media channels [22] for service quality analysis. A recent study by Abouseada, Hassan [23] employed a quantitative content analysis approach to examine data from various travel platforms, including Skytrax, Tri-pAdvisor, Traveler, and Flight Reports.…”

Section: Introductionmentioning

confidence: 99%

A Hybrid MRA-BN-NN Approach for Analyzing Airport Service Based on User-Generated Contents

Pholsook,

Wipulanusat,

Ratanavaraha

2024

Sustainability

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As the world transitions from the COVID-19 pandemic to a new normal, the Airports Council International (ACI) has disclosed that the Asia-Pacific region is lagging other regions in terms of air traffic recovery. This research comprehensively examines passenger satisfaction at leading airports in Southeast Asia. A multimethod approach incorporating multiple regression analysis, Bayesian networks, and neural network analysis was utilized to scrutinize user-generated content from Skytrax. The study contemplates eight distinct attributes of airport customer ratings: queuing time, cleanliness, seating areas, signage, food services, retail options, Wi-Fi availability, and staff courtesy. The findings reveal that queuing time and staff courtesy are the most important factors influencing the overall airport service rating. These results provide empirical evidence supporting the enhancement of airport services in the region and contribute significantly to the theoretical understanding and managerial implications for airport management and authorities. This research thus offers a valuable resource for improving service quality and operational efficiency in the airport industry, which could lead to a recovery and increase in the number of air passengers in this region.

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Airport image: An exploratory study of McCarran International Airport

Cited by 43 publications

References 52 publications

The Power of Airport Branding in Shaping Tourist Destination Image: Passenger Commitment Perspective

The Power of Airport Branding in Shaping Tourist Destination Image: Passenger Commitment Perspective

Progress in wireless technologies in hospitality and tourism

A Hybrid MRA-BN-NN Approach for Analyzing Airport Service Based on User-Generated Contents

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