Aliens, Spies, and Staged Vandalism

Bachmann, Ingrid; Grassau, and Daniela; Labarca, Claudia

doi:10.1002/9781119714491.ch6

Cited by 7 publications

(3 citation statements)

References 18 publications

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“…Los medios trabajaron con profesionales temerosos de ser contagiados por el virus, alteraron sus rutinas, comenzaron a teletrabajar, a vivir en cuarentena. Las restricciones de acceso y limitaciones en la cobertura debido a las medidas de distanciamiento social y las preocupaciones por la seguridad (Bachmann et al, 2022) chocaban con una mayor demanda de información precisa y confiable, lo que aumentó la presión sobre los periodistas para informar de manera responsable y oportuna sin contar, en muchos casos, con las herramientas ni conocimientos necesarios (Min, & Fink, 2021). Esto llevó a muchos profesionales de la información a sobreexigirse (Ittefaq, 2021) y tener que lidiar con el dilema de mantener los enfoques clásicos o ampliarlos hacia las emociones y cambios de comportamiento, entre otros aspectos (Gong et al, 2021;Mejia et al, 2020).…”

Section: Caso De Estudio: El Estallido Social De 2019 Y La Pandemia E...unclassified

Periodismo en duelo: adaptación al entorno digital en Chile a partir de la crisis social y la pandemia de COVID-19

Grassau¹,

Ortega-Gunckel²,

Puente

2023

Estud. mensaje periodís.

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Este trabajo estudia cómo dos importantes crisis, el estallido social de 2019 y la pandemia de COVID-19, influyeron en la adaptación del periodismo chileno a los desafíos del entorno digital. Para ello, se utilizó un enfoque cualitativo basado en 41 entrevistas en profundidad a periodistas en ejercicio durante ambos sucesos, seguidas por 50 entrevistas a editores de medios tradicionales y alternativos que reflexionaron retrospectivamente sobre las consecuencias de estos eventos para la profesión. El análisis permitió concluir que el periodismo chileno experimentó en los últimos cuatro años etapas similares a las de un duelo: negación, ira, negociación, depresión y aceptación. Tanto el estallido social como la pandemia aceleraron los procesos de modernización y adaptación a las nuevas tecnologías por parte de las salas de prensa chilenas y, al mismo tiempo, obligaron a los profesionales a repensar y resignificar los alcances del periodismo como profesión.

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Section: Caso De Estudio: El Estallido Social De 2019 Y La Pandemia E...unclassified

Periodismo en duelo: adaptación al entorno digital en Chile a partir de la crisis social y la pandemia de COVID-19

Grassau¹,

Ortega-Gunckel²,

Puente

2023

Estud. mensaje periodís.

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“…For example, Facebook is perceived to be more competent than to be more honest or benevolent. Consequently, companies or brands cannot be simply termed as trusted or distrusted, because companies and brands are often trusted more with some than with others (Bachmann, Grassau, & Labarca, 2022). Companies and brands require analyzing and diagnosing more specifically whether their trust building blocks are strong or weak.…”

Section: Creation Of Customer Loyalty By Building Trustmentioning

confidence: 99%

Management of Customer Lifetime Value in Organizations

Mandal

2023

Journal of Business Ecosystems

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Companies should focus on customer lifetime value, its management, and on profitable customers for company growth. The objective of the study is to analyze customer lifetime value and to manage it effectively. The methodology adopted is a conceptual analysis of various aspects of customer lifetime value and its management. Companies should appreciate the importance of customer lifetime value and the connections among customer lifetime value, brand equity, and customer equity. They should develop and build customer lifetime value through various measures (viz., improvement in customer services, customer engagement, enhancing the growth potential of customers, management of unprofitable customers, rewarding profitable customers, and developing customer touch points). They should develop customer loyalty through trust and measure customer lifetime value. Academicians may suggest models that are effective in measuring customer lifetime value and identifying profitable customers. Managers may suggest effective strategies and initiatives for better management of customer lifetime value.

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“…Skeptical audiences often turn to news from social media and online-only sources (Fletcher & Park, 2017; Labarca et al, 2022; Stubenvoll et al, 2021), and indeed in Chile there are also high levels of social media use (an antecedent of misinformation exposure and sharing, see Stubenvoll et al, 2021): 70% of internet users say they rely on social media for news (Newman et al, 2022) and most people report to trust social media more than legacy news outlets. Interestingly, fact-checking initiatives have flourished in the last 4 years, with some of them operating exclusively or mainly over social media and have become a staple in politics and election coverage (Bachmann et al, 2022).…”

mentioning

confidence: 99%

Studying the Downstream Effects of Fact-Checking on Social Media: Experiments on Correction Formats, Belief Accuracy, and Media Trust

Bachmann¹,

Valenzuela

2023

Social Media + Society

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Repeated exposure to misinformation not only reduces the accuracy of people’s beliefs, but it also decreases confidence in institutions such as the news media. Can fact-checking—journalism’s main weapon against misinformation—worsen or ameliorate distrust in journalists and the media? To answer this question, we conducted two pre-registered experiments in Chile (total N = 1,472) manipulating message and receiver factors known to regulate the persuasiveness of fact-checks: transparency elements, arousing images, and political alignment. The results of both studies show that, across message formats, fact-checks are similarly effective at reducing people’s misperceptions. However, these positive effects on belief accuracy come at a cost: Compared to control groups, users exposed to political fact-checks trust news less and perceive the media as more biased, especially after reading corrections debunking pro-attitudinal misinformation. We close with a discussion of the theoretical and practical implications of these findings.

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Aliens, Spies, and Staged Vandalism

Cited by 7 publications

References 18 publications

Periodismo en duelo: adaptación al entorno digital en Chile a partir de la crisis social y la pandemia de COVID-19

Periodismo en duelo: adaptación al entorno digital en Chile a partir de la crisis social y la pandemia de COVID-19

Management of Customer Lifetime Value in Organizations

Studying the Downstream Effects of Fact-Checking on Social Media: Experiments on Correction Formats, Belief Accuracy, and Media Trust

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