All the Community’s a Stage: The Public Library’s Part in Community Information Provision

Gorichanaz, Tim; Turner, Deborah E.

doi:10.1086/690737

Cited by 9 publications

(7 citation statements)

References 23 publications

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“…This review supported the need for facilitation in the use of digital tools for self-management among older adults, which may be particularly important for those who are managing multiple chronic health and social conditions and are high users of the health care system. Furthermore, studies have shown that community members prefer to receive information informally through everyday conversations rather than via databases and that having skilled people in the community helps to translate information for them [ 56 ]. Finally, obtaining information from web sources can be challenging for adults with sensory losses, language issues, or poor health literacy, requiring facilitation by others [ 51 ].…”

Section: Discussionmentioning

confidence: 99%

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A Web-Based Social Network Tool (GENIE) for Supporting Self-management Among High Users of the Health Care System: Feasibility and Usability Study

Valaitis¹,

Cleghorn²,

Vassilev³

et al. 2021

JMIR Form Res

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Background Primary care providers are well positioned to foster self-management through linking patients to community-based health and social services (HSSs). This study evaluated a web-based tool—GENIE (Generating Engagement in Network Involvement)—to support the self-management of adults. GENIE empowers patients to leverage their personal social networks and increase their access to HSSs. GENIE maps patients’ personal social networks, elicits preferences, and filters local HSSs from a community service directory based on patient’s interests. Trained volunteers (an extension of the primary care team) conducted home visits and conducted surveys related to life and health goals in the context of the Health TAPESTRY (Teams Advancing Patient Experience: Strengthening Quality) program, in which the GENIE tool was implemented. GENIE reports were uploaded to an electronic medical record for care planning by the team. Objective This study aims to explore patients’, volunteers’, and clinicians’ perceptions of the feasibility, usability, and perceived outcomes of GENIE—a tool for community-dwelling adults who are high users of the health care system. Methods This study involved 2 primary care clinician focus groups and 1 clinician interview (n=15), 1 volunteer focus group (n=3), patient telephone interviews (n=8), field observations that captured goal-action sequences to complete GENIE, and GENIE utilization statistics. The patients were enrolled in a primary care program—Health TAPESTRY—and Ontario’s Health Links Program, which coordinates care for the highest users of the health care system. NVivo 11 (QSR International) was used to support qualitative data analyses related to feasibility and perceived outcomes, and descriptive statistics were used for quantitative data. Results Most participants reported positive overall perceptions of GENIE. However, feasibility testing showed that participants had a partial understanding of the tool; volunteer facilitation was critical to support the implementation of GENIE; clinicians perceived their navigation ability as superior to that of GENIE supported by volunteers; and tool completion took 39 minutes, which made the home visit too long for some. Usability challenges included difficulties completing some sections of the tool related to medical terminology and unclear instructions, limitations in the quality and quantity of HSSs results, and minor technological challenges. Almost all patients identified a community program or activity of interest. Half of the patients (4/8, 50%) followed up on HSSs and added new members to their network, whereas 1 participant lost a member. Clinicians’ strengthened their understanding of patients’ personal social networks and needs, and patients felt less social isolation. Conclusions This study demonstrated the potential of GENIE, when supported by volunteers, to expand patients’ social networks and link them to relevant HSSs. Volunteers require training to implement GENIE for self-management support, which may help overcome the time limitations faced by primary care clinicians. Refining the filtering capability of GENIE to address adults’ needs may improve primary care providers’ confidence in using such tools.

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Section: Discussionmentioning

confidence: 99%

“…This study informs potential measures of research outcomes and points to GENIE’s potential. More research is needed to investigate the impact of one-on-one facilitation in primary care by volunteers and digital tools, preferably using comparative designs [ 56 ] that consider cost.…”

Section: Discussionmentioning

confidence: 99%

A Web-Based Social Network Tool (GENIE) for Supporting Self-management Among High Users of the Health Care System: Feasibility and Usability Study

Valaitis¹,

Cleghorn²,

Vassilev³

et al. 2021

JMIR Form Res

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“…Velasquez (2019, p. 203) takes on the question of outreach by saying that it means connecting the library with other organizations to bring in new users or services. Yet outreach can too often be vague, so Gorichanaz and Turner (2017, p. 108) recommend libraries publicize their collections and co-host events to promote contact between organizations and patrons. Perhaps in the era of COVID-19, it means that libraries can hold Zoom meetings about expanding existing services and promoting new ones, such as reconfiguring library buildings into safe polling locations (Udell, 2019), especially in states where they are currently quite scarce.…”

Section: Implications and Actionsmentioning

confidence: 99%

Responsive stewardship and library advocacy in dystopian times: using information from the Civil Rights Movement and 1984 to strengthen libraries

Hunter

Buchanan

2021

OIR

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PurposeThe authors ask the question of how libraries can advocate for themselves and for those who most need the library during the pandemic, and evaluate how the authors adapt to a future of helping underserved and underrepresented populations in new ways after it subsides.Design/methodology/approachUsing data currently being provided by the Center for Disease Control and Prevention (CDC) and other sources, prior issue analyses dealing with library programs and advocacy, and lessons from a few dystopian novels, the authors lay out the political and social implications of the coronavirus on libraries now and in the future.FindingsBecause the coronavirus disease 2019 (COVID-19) pandemic shut down physical library buildings everywhere, forcing extremely slow re-openings and decimating library programs, conversation is building now on how libraries will overcome its massive blow. Underrepresented populations who most need library information (namely, the homeless, Native Americans, Black and Hispanic peoples among others) are suffering disproportionately from the pandemic and its aftereffects that are just beginning to reverberate.Originality/valueThis paper presents a viewpoint backed by lessons from American history, specifically the Civil Rights Movement, and the dystopian novel 1984 by George Orwell. Currently, the conversations around what will happen to libraries are limited, but will hopefully grow as libraries (and the rest of the world) attempt to move forward in an unprecedented situation.

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“…Libraries can help forge those connections through social and digital media, through peer culture and teens' social lives, and by finding new audiences and outlets for youth's creative work (Hoffman et al, 2016) [20]. Public libraries may no longer be needed to provide formal community information, but they can engage as information shepherds with local community service agencies in informal community information provision (Gorichanaz and Turner, 2017) [21]. On the other hand, School libraries are centers of innovation while librarians are ambassadors of technology, makerspaces, STEM programming, and independent research.…”

Section: Education Systemmentioning

confidence: 99%

Smart Library and Smart Campus

Chan¹,

Chan²

2018

JSSM

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The consequence of digitalization, Internet proliferation, and technology advancement, our way of teaching and learning has been changing. The role of library has to be converted into a place for discourse, peer collaboration, social learning, and exhibition concourse. Some scholars believed that the future Library is tied to the technological development of Web4.0 which is characterized by the terminology of Convergence, Remixability, Standardization, Participation, Usability, Economy, and Design. This concept has been extended to Campus. Some universities have started to adopt the latest technology to convert their Campus and Library into Smart ones for the interests of students. The findings of this paper support that the latest development of Smart Campus and library aligns with the new trend of education system, and creates positive impact on the competitiveness of a city. The applications in Smart Camus and Library in reality are also revealed.

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All the Community’s a Stage: The Public Library’s Part in Community Information Provision

Cited by 9 publications

References 23 publications

A Web-Based Social Network Tool (GENIE) for Supporting Self-management Among High Users of the Health Care System: Feasibility and Usability Study

A Web-Based Social Network Tool (GENIE) for Supporting Self-management Among High Users of the Health Care System: Feasibility and Usability Study

Responsive stewardship and library advocacy in dystopian times: using information from the Civil Rights Movement and 1984 to strengthen libraries

Smart Library and Smart Campus

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