“…From the late-1990s onwards, academic research into performance measurement of water utilities extended beyond the United States and United Kingdom. Analysis of water utilities was conducted in countries such as Korea (Kim & Lee, 1998), Canada (Renzetti, 1999), Italy (Fabbri & Fraquelli, 2000;Fraquelli & Giandrone, 2003), France (Garcia & Thomas, 2001), Japan (Mizutani & Urakami, 2001), Peru (Corton, 2003), Germany (Sauer, 2005;Sauer & Frohberg, 2007), Portugal (Martins, Fortunato, & Coelho, 2006), and Brazil (Nauges & van den Berg, 2007). Abbott and Cohen (2009) provide an extensive list of early international literature.…”