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Mission and scopeThe conceptual development of employee engagement has been gaining momentum in many parts of the applied psychology literature and has recently found its way into debates within HRD. This article contributes to this burgeoning field by developing a model of engagement that is operationalized in a new 9-item measure: the Intellectual, Social, Affective Engagement Scale (ISA Engagement Scale). It fits with the objectives and scope of Human Resource Development International by presenting original material, contributing a new measure that operates at factor and facet levels, and making the ISA Engagement Scale available for use within business and academic communities. There are potential implications for HRD practices that enhance the experience of work and contribute to improved organisational outcomes.3
AbstractWe present a new measure for assessing employee engagement. We build on Kahn's (1990) theory and develop a model of engagement that has three requirements: a work-role focus, activation and positive affect. This model was operationalized in a new measure: the Intellectual, Social, Affective Engagement Scale (ISA Engagement Scale) comprising three facets: intellectual, social and affective engagement. Data from two studies showed that the scale and its sub-scales have internal reliability. There were associations with task performance, OCB and turnover intentions.Implications are provided for academic enquiry into the engagement process, and for HRD practices that enhance the experience of work.