Alternative Regulatory Cases Challenging Consumer Policy

Repo, Petteri; Timonen, Päivi; Zilliacus, Kim

doi:10.1007/s10603-009-9111-z

Cited by 7 publications

(4 citation statements)

References 21 publications

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“…For public services, collaborative consumption possesses particular disruptive potential, and as consumers increasingly use similar criteria to evaluate public services and private services (see Wensley & Moore, 2011;Fledderus et al, 2015), customers are becoming an integral part of the provision of services (Prahalad & Ramaswamy, 2004;Bardhi & Eckhardt, 2012;Hyysalo, Repo, Timonen, Hakkarainen, & Heiskanen, 2016), and consumerism challenges how public service offerings are decided on and regulated (Denhardt & Denhardt, 2015;Baldwin, Cave, & Lodge, 2012). The transformation of public service offerings is also facilitated by the emergence of disruptive technologies in information networks, smart technologies and automatization, which are also prompting institutional changes (Christensen et al, 2008;Repo, Timonen, & Zilliacus, 2009). Such disruption both throws into relief and complements the ideas of organizations which rely on routines (Vala, Pereira, & Caetano, 2017) or need to listen closely to their stakeholders (Alapo, 2018) and which might thus be overly conservative in situations where the respective field is experiencing radical change (Fliegstein, 2013;Repo, Hyvonen, Pantzar, & Timonen, 2006).…”

Section: Collaborative Consumption As a Source Of Disruptive Innovatimentioning

confidence: 99%

Collaborative Consumption as a Source of Market Disruption

Repo¹,

Timonen²

2019

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The concept of collaborative consumption has been developed in consumer studies to define new consumption opportunities which are facilitated by information systems. Accordingly, novel services such as the ridesharing service Uber, for transport, and the hospitality-brokering service Airbnb, for accommodation, successfully employ collaboration in consumption and provide consumers with novel types of access to services. Yet while the identification of this new characteristic of consumption is of great merit, less attention has been paid in consumer studies to how it challenges existing market arrangements. It is against this background that this article examines collaborative consumption as a source of market disruption. The article applies the concept to the empirical case of a pilot scheme in collaborative public transport (Kutsuplus), which essentially consisted of a taxi-like bus service in Helsinki, Finland. It argues that collaborative consumption may tend to contribute premium rather than standard quality in public services, which is apt to disrupt both public and private service markets. The analysis further affirms that the concept of collaborative consumption is well suited to the assessment of novel services and their disruptive characteristics.

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Section: Collaborative Consumption As a Source Of Disruptive Innovatimentioning

confidence: 99%

Collaborative Consumption as a Source of Market Disruption

Repo¹,

Timonen²

2019

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“…Therefore, public (consumer) policy supports empowerment to overcome power imbalances in the conduct of consumers. Repo et al . (2009), for example, note that consumer empowerment in the digital age must face several challenges and requires new forms of regulation.…”

Section: Consumer Power and Empowerment In Public Policymentioning

confidence: 99%

“…Therefore, public (consumer) policy supports empowerment to overcome power imbalances in the conduct of consumers. Repo et al (2009), for example, note that consumer empowerment in the digital age must face several challenges and requires new forms of regulation. Thøgersen (2005) highlights the consumer need of empowerment for more sustainable consumption: as victim, consumers should be safeguarded and, moreover, should be activated to ease a transformation towards a condition in which the responsible market actor faces no severe challenges.…”

Section: Consumer Power and Empowerment In Public Policymentioning

confidence: 99%

Consumer policy and consumer empowerment: comparing the historic development in Finland and Germany

Wahlen

Huttunen

2011

Int J Consumer Studies

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This article traces the trajectories of consumer policy in Finland and Germany in the light of a comparative history in order to reflect upon the notion of consumer empowerment in public policy. The principle developments of contemporary consumer policy can be traced back to the post‐war political and economic integrations arising from the initial idea of free markets and individual freedom emphasized in classical liberalism. The article explores this development in Finland and Germany to the point of the establishment of a joint European Union (EU) consumer policy to reveal the notion of consumer empowerment. This approach creates an understanding of the peculiarities of consumer policy in EU member states despite the presence of a joint European policy area. Nowadays, both Finnish and German consumers find EU regulations excessive. It is important to acknowledge the influence of this historic development in order to understand what consumer empowerment meant in the past and thus to further develop policy action on a joint level.

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“…In contrast, selecting the Single Market perspective as a starting point bypasses national economic and institutional arrangements which, nevertheless, need to be addressed. The domain of consumer policy, however, tends to overcome this dichotomy and could be particularly successful in doing so, as evidenced by regular calls for policy renewal (Hondius 2012;Reisch 2004;Repo et al 2009Repo et al , 2013.…”

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confidence: 99%

Regime Market Performance Analysis: Informing European Consumer Policy

Repo

Timonen

2016

J Consum Policy

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The Single Market of the European Union has progressed during recent decades to encompass more than 500 million consumers in 28 EU Member States and adjoining countries. During the same period, consumer issues have received growing policy interest and policy measures have been put in place to harmonize the Single Market, that is, to make national markets more alike. Yet, in order to provide policy measures that promote desirable market outcomes, the considerable challenge of understanding differences in the market performances of participating countries and the relationships between national markets and the Single Market need to be addressed. Consequently, this article proposes the consideration of differences in terms of regimes, that is, between groups of similar countries, when assessing the performances of markets. Differences in market performances are analysed with the Kruskal-Wallis test using survey data from the European Commission, and results were reviewed against market studies carried out by the Commission. Findings show that regime differences in market performance can indeed be observed and that the regime approach can draw policy attention to commonalities in market arrangements in addition to the consumer issues conventionally examined, such as price differences and consumer awareness.Keywords Consumer markets scoreboard . Consumer policy . Market performance . Policy regimes . Single market During recent decades, consumption has increasingly become a political project, and the European Union has worked to promote a vision of European consumer society based on access, individual choice, and trust in the market. The Single Market of Europe has evolved to cover 28 Member States and adjoining countries and consists of numerous markets of which

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Alternative Regulatory Cases Challenging Consumer Policy

Abstract: Consumer policy, Information and communication technologies, Consumer networks, Self-regulation, Postmodern politics,

Cited by 7 publications

References 21 publications

Collaborative Consumption as a Source of Market Disruption

Collaborative Consumption as a Source of Market Disruption

Consumer policy and consumer empowerment: comparing the historic development in Finland and Germany

Regime Market Performance Analysis: Informing European Consumer Policy

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