Abstract:Around the globe a great emphasis has been placed upon improving public service delivery by reforming and enhancing professionalism. The impact and significance of the associated changes have been much debated with a focus on issues of de- and re-professionalisation, and demarcations of expertise and work. Professionals and professionalism remain the central focus while service users and non-professionals still tend to be positioned as ‘other': their roles tending to be taken into account, but as additional ra… Show more
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