Measures to limit COVID‐19's spread were vital at the pandemic's onset. While some churches complied with public health mandates, others resisted them. Some religious ceremonies depend on third parties independent of the church. Funerals may require mortuary services overseen by funeral directors. Religious groups that may otherwise resist public health directives may comply when they depend on a third party. Extending street‐level bureaucracy theory, we examine the role of service providers who function as street‐level bureaucrats in shaping how religious groups respond to public policy mandates. Using the case of funeral rites in Old Order Amish churches, we content‐analyzed Old Order Amish obituaries from an Amish correspondence newspaper and interviewed funeral directors that serve the Amish. We found that the content of obituaries changed to incorporate COVID‐19 mitigation strategies due to requirements from some funeral homes. We also found that funeral directors used discretion to interpret health mandates.