An advanced queueing model to analyze appointment-driven service systems

The optimal allocation of server time slots over different classes of patients

“…Similar models may be found in Creemers and Lambrecht(2009a), Creemers and Lambrecht (2009b). In this article, we further refine the model presented in Creemers and Lambrecht (2009b) and adopt it in a multi-class setting (refer to Section 3).…”

“…Similar models may be found in Creemers and Lambrecht(2009a), Creemers and Lambrecht (2009b). In this article, we further refine the model presented in Creemers and Lambrecht (2009b) and adopt it in a multi-class setting (refer to Section 3). The refinement concerns a complete overhaul of one of the submodels such that: (1) computational efforts are reduced; (2) numerically exact results are obtained (whereas previously results were approximative).…”

Integrated decision making in healthcare : an operations research and management science perspective

“…The total consultation time that is available, for example for an MRI scanner or a doctor [115,160,162].…”

“…Methods: computer simulation [160,162,187,264,348,421,454,457,458,471,515], Markov processes [508], mathematical programming [450], queueing theory [35,115,162,264], literature review [282,451].…”

“…Methods: computer simulation [14,85,90,133,160,178,179,239,254,255,288,303,323,332,333,348,380,417,458,503,504,514,518], heuristics [85,283,333], Markov processes [184,219,283,297,329,369,453], mathematical programming [27,85,129,418], queueing theory [58,115,151,299,320,418,503,535], literature review [89,229,282,451].…”