An Agile Approach to Technical Services

Collins, Maria; Wilson, Kristen

doi:10.1080/0361526x.2018.1443652

Cited by 11 publications

(6 citation statements)

References 3 publications

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“…Zhu (2012) argues that it is the routine tasks that are outsourced and taught to vendors, leaving behind more complicated and analytical tasks for library TS departments. Collins and Wilson's (2018) preconference workshop reinforces the notion that staffing in TS is shrinking and that this work is transitioning from production-based to analysis-based.…”

Section: Increasingly Complex Workloadmentioning

confidence: 67%

“…It could be said that TS departments are both disappearing and evolving at the same time. TS jobs are decreasing through attrition while TS departments are being renamed and/or reorganized (Bradley & Guay, 2019) whereby traditional areas of TS are merging with other library departments (Collins & Wilson, 2018).…”

Section: Technical Services -Disappearing or Evolving?mentioning

confidence: 99%

“…Library leadership needs to strategize in creating agile TS departments where transitions focus on staff involvement from the ground-up to acquire buy-in (Collins & Wilson, 2018).…”

Section: Knowledge Management In Technical Servicesmentioning

confidence: 99%

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Evolving Nature of Library Technical Services in Response to Outsourcing

Bennett

2022

Pathfinder

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The landscape of library technical services is evolving in response to the outsourcing of library work such as cataloguing, acquisitions, and processing. This literature review explores the body of research on the transitioning nature of library technical services and presents its findings with a thematic overview of the cost effectiveness of outsourcing, vendor quality control and evaluation, staffing levels, changing workloads, organizational restructuring, user experience, knowledge management as well as diversity, inclusion, and access. While the literature reveals little doubt that outsourcing has had a significant impact on library technical services, how can libraries guide their technical services teams forward through this transition? The themes explored here suggest that additional skillsets are necessary for increasingly complex workloads in response to changing library user needs. Library leadership will need to provide their staff with training and professional development to meet these changing needs all while having successful change management strategies in place that leverage existing skillsets and support the continued evolutionary landscape of library technical services.

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Section: Increasingly Complex Workloadmentioning

confidence: 67%

Section: Technical Services -Disappearing or Evolving?mentioning

confidence: 99%

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Evolving Nature of Library Technical Services in Response to Outsourcing

Bennett

2022

Pathfinder

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“…(Shein, Robinson, and Gutierrez, 2018) Agile provides the possibility of more excellent outcomes compared to the initial planning. (Collins and Wilson, 2018) If it is not working, move on and reach other conclusions. (Ratledge & Sproles, 2017) The librarian must have communication skills and knowledge of technology, and PM.…”

Section: Most Important Results In Papersmentioning

confidence: 99%

Effectiveness of The Project Management in Libraries: A Systematic Review

2023

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Technology is used to keep track of things and timing and make the best decision on the information available. Project Management (PM) has to offer through its various software and technical tools. PM software has always been compared to the traditional ways of libraries. If a library has always been compared to its traditional ways of doing projects, PM brings systematic strategies to the planned project of libraries from beginning to end. The main objective of this research is to find a systematic literature review on the software of PM, the -advantages of using PM in libraries, and the challenges faced by the libraries using PM. This research used the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) to illustrate the systematic literature review. The terms “Project Management” and (“library” OR “libraries”) were applied to the advanced research of the five databases: Ebscohost, Emerald, Scopus, WOS, and ScienceDirect were selected databases to ensure relevant studies were captured. The main finding from the research is that using Project Management software in libraries has many advantages, such as clarity of planning and a good understanding of technical tools and software, despite many challenges. It provides end-to-end planning and can be adapted to frequent changes to increase productivity and success. In addition, unlike other studies, this study indicates the missing gap in the literature, and it is hoped that it will guide the researchers.

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“…Carolina State University (NCSU) Libraries. 32 Collins and Wilson describe how NCSU has adapted Agile for operational management in technical services, including iterative planning and decision making, clear and lightweight project management tools, and workflow mapping and analysis. They identify several positive outcomes: improved communication across all levels of staff, ability to deploy resources more readily, greater staff involvement in process management, and ability to quickly address changing priorities.…”

Section: Agile/scrum Sprints and Hackathonsmentioning

confidence: 99%

CatDoc HackDoc: Tools and Processes for Managing Documentation Lifecycle, Workflows, and Accessibility

Bergland

Davis

Traill

2019

Cataloging & Classification Quarterly

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Documentation of local policies, workflows, and procedures is an important activity for cataloging and metadata units. But creating and maintaining documentation is a huge task that is not always a high priority. Librarians at the University of Minnesota Libraries planned a documentation hackathon, CatDoc HackDoc, with three primary goals: to update a large amount of documentation quickly, to apply accessibility best practices to all documentation, and to bring new staff into the documentation workflow. This article describes the event's planning process, structure, and outcomes, and offers guidance on how others can adapt the CatDoc HackDoc model in their own organizations. transitions, both by increasing staff confidence and improving process efficiency. When good documentation is in place, new staff members should not have to "reverse engineer" procedural steps or invent (and document) an entirely new procedure where a previously undocumented one had been in place.Another critical function of documentation is to encourage consistency of practice. This is especially true when more than one staff member is responsible for the same or similar cataloging and metadata tasks. Staff who began working for the library at different times may have learned their jobs under different standards and practices or may have learned their jobs under different supervisors or lead workers. As job responsibilities, metadata standards, and library systems all change over time, it is challenging to keep everyone "on the same page." Ongoing attention paid to documentation can help alleviate this problem. 1 Accurate, up-to-date documentation is also a valuable tool for data analysis. Five decades after the invention of MARC, and 30-40 years after many libraries implemented their first integrated library system, the need for documentation showing how library data practices have changed over time is acute and growing. Thoughtfully maintained documentation can explain puzzling elements in legacy data, help identify areas for data remediation, and serve as an informal registry or key for analysis projects drawing on library metadata. Whatever the rationale for prioritizing documentation, it is important to think of documentation as an ongoing process, rather than as a project with a clearly defined endpoint. Good documentation has a lifecycle. The components of the documentation lifecycle may vary slightly, but a simple lifecycle might include drafting, publishing,

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An Agile Approach to Technical Services

Cited by 11 publications

References 3 publications

Evolving Nature of Library Technical Services in Response to Outsourcing

Evolving Nature of Library Technical Services in Response to Outsourcing

Effectiveness of The Project Management in Libraries: A Systematic Review

CatDoc HackDoc: Tools and Processes for Managing Documentation Lifecycle, Workflows, and Accessibility

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