An AI-Based Approach to Support Communication in Health Care Organizations

Marchetti, Diego; Lanzola, Giordano; Stefanelli, Mario

doi:10.1007/3-540-48229-6_52

Cited by 10 publications

(9 citation statements)

References 14 publications

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“…In the literature, interpersonalcommunication is categorized as synchronous vs. asynchronous [18,21]. Technically, when the message of ac ommunication is broadcast andreceivedsimultaneously, it is called synchronous b .I nh ealthcare, synchronous channels have been identifieda st he main interpersonalc ommunication channels [7,[18][19][20][21][22]; among them, verbal c communication is recognizeda st he most prevalent [18].V erbalc ommunication is almosta lways synchronous andpotentiallyinterruptive in its nature [ 7,19,20]. Studies have reportedt hatv erbali nterruptive communication comprises 11-35 percento fa ll healthcarec ommunication [7,15].…”

Section: Introductionmentioning

confidence: 99%

Intra-organizational Communication in Healthcare

Niazkhani¹,

Berg²,

Bal³

et al. 2008

Methods Inf Med

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Summary Objectives: Intra-organizational communication is mostly interpersonal. Synchronous interruptive communication is recognized as aprimary source of inefficiency anderror in healthcare, and there is much potential for information and communication technology (ICT) to improve such communication. As recently suggested, however, due to communication failures ICT can also compound medical errors. In this paper we analyze factors that restrict the role of ICT in improving interpersonal healthcare communication and suggest solutions. Methods: We critically analyzed the literature from a selection of diverse scientific disciplines. These were related to interpersonal communication, tothe role and place of standardization and computerization in its improvement, and to reducing medical errors. Results: Four possible scenarios were defined on how ICT can serve healthcare communication. Two differing conceptual frameworks about communication in health-care were discussed. Considering “information space” as apart of “communication space ” allows the recognition and control of the source of the semantic gaps in conventional standardization and an enhancement of the role of ICT in improving intra-organizational communication. Moreover, cognitive, social, and organizational dimensions of complexity in interpersonal communication can be managed. Three approaches to control the variability in those dimensions and to promote therole of ICT in intra-organizational communication were discussed. Conclusion: A multi-dimensional approach is required to promote the role of ICT in intra-organizational communication in healthcare. Parallel to conventional standardization, atleast three dimensions need to be addressed: controlling the effect of the social context, developing standard information processing skills, and most importantly, controlling variations in care practices’ performance.

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Section: Introductionmentioning

confidence: 99%

Intra-organizational Communication in Healthcare

Niazkhani¹,

Berg²,

Bal³

et al. 2008

Methods Inf Med

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“…• Internal hospital tasks: Patient information retrieval and workflow management using agent communication techniques and medical ontologies is being applied to the management of patients suffering from stroke [32,33]. A cooperative multi-agent framework can support the heterogeneous transaction workflow process among the people involved in patient care management [34].…”

Section: Fields Of Application Within Health Carementioning

confidence: 99%

Agent-Based Applications in Health Care

Nealon

Moreno

2003

Applications of Software Agent Technology in the Health Care Domain

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Abstract. In this paper we introduce the main issues related to the deployment of agent-based systems in health care. First, we comment on the characteristics of health care problems and we argue that multi-agent systems are a good choice to tackle problems with these features. This belief is supported with a number of exemplar applications of agent-based systems in medical domains. We also discuss several lines of research that have to be covered before multi-agent systems can be successfully deployed in real health care settings. We conclude that multi-agent systems do have an increasingly important role to play in health care domains, because they significantly enhance our ability to model, design and build complex, distributed health care software systems.

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“…Most studies concentrate on knowledge sharing in a community of practice inside a company. For example, in an international chemical company (Pan & Leidner, 2003), health care organizations (Marchetti, Lanzola, & Stefanelli, 2001), consulting companies (Uelpenich & Bodendorf, 2001), and advertising agencies (Ensor, Cottam, & Band, 2001). …”

Section: Communities Of Practicementioning

confidence: 99%

ISExpertNet: Facilitating Knowledge Sharing in the Information Systems Academic Community

Viehland¹

2005

IISIT

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In this study the global Information Systems academic community is viewed as a community of practice in which knowledge is resident but inadequately shared. The article begins by examining the application of knowledge management in communities of practice, especially the knowledge needs of shared work practitioners and conditions that facilitate knowledge sharing. The central part of the paper proposes an Information Systems Expert Network (ISExpertNet) as a solution for the global IS academic community to use in sharing expert knowledge. Especially, appropriate incentives to encourage knowledge contributions and operations of ISExpertNet are discussed. The article concludes by offering several suggestions for future research and development of ISExpertNet.

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An AI-Based Approach to Support Communication in Health Care Organizations

Cited by 10 publications

References 14 publications

Intra-organizational Communication in Healthcare

Intra-organizational Communication in Healthcare

Agent-Based Applications in Health Care

ISExpertNet: Facilitating Knowledge Sharing in the Information Systems Academic Community

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