An analysis of healthcare providers' online ratings

Black, Erik W.; Thompson, Lindsay A.; Saliba, Heidi; Dawson, Kara; Black, Nicole

doi:10.14236/jhi.v17i4.744

Cited by 52 publications

(71 citation statements)

References 5 publications

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“…33 Although physicians may believe that negative ratings outnumber positive ones on physician-rating Web sites, 34 numerous studies have found that not to be the case. 20,[35][36][37][38][39][40][41][42][43][44] This finding is consistent with what is known about consumer-sourced rating systems in general. In our study, parents reported posting positive ratings for physicians more often than negative ratings, by a factor of 3 to 1.…”

Section: -33supporting

confidence: 83%

Parental Awareness and Use of Online Physician Rating Sites

Hanauer

Zheng

Singer³

et al. 2014

Pediatrics

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WHAT'S KNOWN ON THIS SUBJECT: Public awareness and usage of physician-rating Web sites have been increasing over the last few years. Such ratings can influence adults' decisions about choosing a physician, but their influence on decisions for children' s physicians has not been characterized. WHAT THIS STUDY ADDS:In this nationally representative survey of parents, we found that the majority (74%) are aware of rating Web sites and slightly more than one-quarter (28%) had sought information on rating Web sites when choosing a primary care physician for their children. abstract BACKGROUND AND OBJECTIVE: The US public is increasingly using online rating sites to make decisions about a variety of consumer goods and services, including physicians. We sought to understand, within the context of other types of rating sites, parents' awareness, perceptions, and use of physician-rating sites for choosing primary care physicians for their children. METHODS:This cross-sectional, nationally representative survey of 3563 adults was conducted in September 2012. Participants were asked about rating Web sites in the context of finding a primary care physician for their children and about their previous experiences with such sites. RESULTS:Overall, 2137 (60%) of participants completed the survey. Among these respondents, 1619 were parents who were included in the present analysis. About three-quarters (74%) of parents were aware of physician-rating sites, and about one-quarter (28%) had used them to select a primary care physician for their children. Based on 3 vignettes for which respondents were asked if they would follow a neighbor' s recommendation about a primary care physician and using multivariate analyses, respondents exposed to a neighbor' s recommendation and positive online physician ratings were significantly more likely to choose the recommended physician (adjusted odds ratio: 3.0 [95% confidence interval: 2.1-4.4]) than respondents exposed to the neighbor's recommendation alone. Conversely, respondents exposed to the neighbor's recommendation and negative online ratings were significantly less likely to choose the neighbor children's physician (adjusted odds ratio: 0.09 [95% confidence interval: 0.03-0.3]). CONCLUSIONS:Parents are beginning to use online physician ratings, and these ratings have the potential to influence choices of their children' s primary care physician. Pediatrics 2014;134:e966-e975 AUTHORS:

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Section: -33supporting

confidence: 83%

Parental Awareness and Use of Online Physician Rating Sites

Hanauer

Zheng

Singer³

et al. 2014

Pediatrics

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show abstract

“…16 It is expected that PRWs will play a major role in health care in the future. 11,25 The National Health Service in the United Kingdom has encouraged patients to rate their general practitioners through a National Health Serviceerun Web site. 26 It is unclear whether there will be a uniform reporting system in the United States or whether these online ratings will influence patientreferral patterns or quality improvement.…”

Section: Discussionmentioning

confidence: 99%

Physician-Rating Web Sites: Ethical Implications

Samora

Lifchez

Blazar

2016

The Journal of Hand Surgery

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“…The concept of beneficence, traditionally reserved for patients, can be redirected towards the welfare of the physician. Examples of fears among physician and physician organizations concerning defamation, slander, and general miss information being placed on the Internet can easily be observed in a variety of sources from medical literature 15 to the Internet.…”

Section: Feasibility Of Real Time Satisfaction Surveysmentioning

confidence: 99%