An analysis of job satisfaction among Croatian librarians as support to library human resource management

Abstract

In the ICT-dominated world, libraries are facing major challenges in an attempt to fulfil their functions. If libraries are to respond adequately to rapid and complex changes, they need highly skilled and motivated employees. As people are an organization’s greatest asset, human resource management in libraries should be given proper attention. Different questions related to job satisfaction are definitely crucial for efficient human resource management. This paper presents the results of research focused on the way in which librarians in Eastern Croatia perceive certain aspects of their work. The analysis shows that Eastern Croatian librarians have a relatively positive attitude to their work, but they are less satisfied with their social status, salary levels, working conditions, possibilities for further training, and interpersonal relations at work. To a large extent, the results of this study indicate that human resource management in Eastern Croatian libraries needs to be improved. Statistical methods were also used to examine the differences in librarians’ opinions with regard to gender, age, professional title and the type of libraries they work in.

Look who’s talking: Means of interpersonal communication between librarians and library users

“…Based on the analysis and findings and conclusions outlined in this study, it proposes suggestions since the satisfaction of visitors in the Library Office of South Sumatra Province is already high, so that library staff must maintain and increase visitor satisfaction both in terms of interpersonal communication of library staff and from other aspects (13) (14). Library visitors are expected to establish contact with library staff, whether asking questions when experiencing difficulties or providing input to library staff (15,16). It is hoped that further researchers can develop this research by using interpersonal communication theory and other visitor satisfaction theories that are the topic of discussion to be studied (17,18).…”

Choice of career in library and information science and past work experience

“…Major reasons for Kuwaiti professional librarians' job dissatisfaction were salary, benefits, working conditions and prospects for promotion. Similarly, a study by Dukic and Dukic (2014) found that Croatian librarians positively evaluated their jobs, but were less satisfied with their social status, salary, working conditions and options for further training.…”