An Analysis of Police Department Crisis Communication <i>via</i> Social Media

Steele, Jennifer L.; Blau, Nicole

doi:10.1177/10986111221150505

Cited by 4 publications

(1 citation statement)

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“…Role of message characteristics. The characteristics of a message, such as the content, style, structure, and emotional tone affect the receiver's response to the message (Paletz et al, 2019) and in turn, its diffusion (Steele and Blau, 2023).…”

Section: Critical Factors In Misinformation and Information Diffusion...mentioning

confidence: 99%

A computational linguistic analysis of the anatomy of production, consumption, and diffusion of misinformation and authentic information in social media: The case of the COVID-19 pandemic

Han,

Modaresnezhad,

Dissanayake

et al. 2023

Discourse & Communication

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Social media has become a powerful conduit for misinformation during major public events. As a result, an extant body of research has emerged on misinformation and its diffusion. However, the research is fragmented and has mainly focused on understanding the content of misinformation messages. Little attention is paid to the production and consumption of misinformation. This study presents the results of a detailed comparative analysis of the production, consumption, and diffusion of misinformation with authentic information. Our findings, based on extensive use of computational linguistic analyses of COVID-19 pandemic-related messages on the Twitter platform, revealed that misinformation and authentic information exhibit very different characteristics in terms of their contents, production, diffusion, and their ultimate consumption. To support our study, we carefully selected a sample of 500 widely propagated messages confirmed by fact-checking websites as misinformation or authentic information about pandemic-related topics from the Twitter platform. Detailed computational linguistic analyses were performed on these messages and their replies ( N = 198,750). Additionally, we analyzed approximately 1.2 million Twitter user accounts responsible for producing, forwarding, or replying to these messages. Our extensive and detailed findings were used to develop and propose a theoretical framework for understanding the diffusion of misinformation on social media. Our study offers insights for social media platforms, researchers, policymakers, and online information consumers about how misinformation spreads over social media platforms.

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Section: Critical Factors In Misinformation and Information Diffusion...mentioning

confidence: 99%

A computational linguistic analysis of the anatomy of production, consumption, and diffusion of misinformation and authentic information in social media: The case of the COVID-19 pandemic

Han,

Modaresnezhad,

Dissanayake

et al. 2023

Discourse & Communication

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Creativity in crisis communication: a systematic review

Smaliukienė

2024

Creativity Studies

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This systematic review explores the concept of creativity in crisis communication, a widely used but poorly conceptualised phenomenon. It draws on empirical research and case studies to highlight the diversity of creative approaches during major crises such as natural disasters, health crises, or conflicts. The focus is particularly on situations where these crises are protracted, and creativity is required to deal with the “fog of warning” caused by repeated alerts. It is also important to exercise creativity in order to control the meaning of information and combat the spread of misinformation and conspiracy theories. Creativity in crisis communication during major crises is described as the dynamic generation of novel and contextually relevant strategies using unconventional or metaphorical elements to engage audiences, reshape their understanding, and drive behavioural change for effective crisis resolution and recovery. The study provides a framework for understanding creativity in crisis communication by synthesising existing academic knowledge. Using the preferred reporting items for systematic reviews and meta-analyses methodology, 42 articles were analysed and categorised into three areas of communication: meaning making, behaviour framing, and reputation preservation. The framework illustrates the multiple facets of creativity: metaphorical creativity promotes critical reflection; visual representation enhances accessibility; humour and creative solutions engage and motivate diverse audiences; artistic elements, serious games and creative scenarios facilitate behaviour change. This framework underscores the critical role of creativity in crisis contexts, bridging the gap between standard communication and innovative, contextually relevant strategies in crisis communication strategies.

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Building an Effective Crisis Communication Plan for Police Agencies

Williams,

Robinson

2023

Building Trust, Effective Communication, and Transparency Between Police and Community Members

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Police officers are often first responders to crisis situations that involve natural disasters, large-scale accidents, and acts of terrorism. Yet, the importance of a proper communication plan is often overlooked and rarely addressed within police agencies. There is also a scarcity of literature that explores how these crisis communication plans can be effectively implemented via social media platforms. As such, the lack of research in this area warrants a conceptual framework to examine the police agencies' role when facilitating crisis communication through social media. The purpose of this chapter is to use the CAST-informed crisis educational leadership (agile decision-making, influencer, and coordinator) framework (CICELF) to examine the crisis communication mechanisms for police officers using social media.

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An Analysis of Police Department Crisis Communication via Social Media

Cited by 4 publications

References 55 publications

A computational linguistic analysis of the anatomy of production, consumption, and diffusion of misinformation and authentic information in social media: The case of the COVID-19 pandemic

A computational linguistic analysis of the anatomy of production, consumption, and diffusion of misinformation and authentic information in social media: The case of the COVID-19 pandemic

Creativity in crisis communication: a systematic review

Building an Effective Crisis Communication Plan for Police Agencies

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