An Analysis of Skills and Competencies of Full Service Hotel Technology Managers

Çobanoğlu, Cihan; Dede, Pelin; Poorani, Ali A.

doi:10.1300/j172v06n04_02

Cited by 26 publications

(19 citation statements)

References 17 publications

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“…The regression analyses results have supported the study hypotheses of the survey. The result of the main hypothesis of the survey is consistent with Hamidi (2015), Delima (2016), Cobanoglu et al (2007) and Tesone and Ricci (2005). In light of the results of the study, the researcher would recommend the following:…”

Section: The Results Conclusion and Recommendationsupporting

confidence: 80%

The impact of job competencies to achieve team work collaboration: Evidence from Jordanian firms

Al-Sakarneh¹

2019

10.5267/j.msl

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This study aims to investigate the impact of job competencies in achieving team work collaboration in Jordanian industrial companies. The study population includes all 6 Jordanian industrial companies at Aljezah distract, Jordan. A random sample of the employees including managers, deputies, assistants and sector managers is selected from the Jordanian industrial companies with the population of 130 individuals. To achieve the study objectives, the researcher uses quantitative, descriptive and analytical methods through several statistical tools to test the study hypotheses. The results show that competencies, knowledge, skills and attitudes, among the employees of Jordanian industrial companies played essential role in achieving the team work collaboration. The study also finds significant differences on the effects on team work collaboration dimensions; including culture differences, time differences and language on job performance. The researcher recommends the organizations to enhance job competencies in the Jordanian industrial companies to improve the performance of the businesses by acquiring appropriate knowledge and skills in achieving the team work collaboration.

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Section: The Results Conclusion and Recommendationsupporting

confidence: 80%

The impact of job competencies to achieve team work collaboration: Evidence from Jordanian firms

Al-Sakarneh¹

2019

10.5267/j.msl

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“…Successful managers who were promoted had both excellent technical and soft skills, especially the willingness and ability to work positively with others. Cobanoglu, Dede, and Poorani (2006) concluded that soft skills were among the most important skills in the job requirements for a hotel information technology manager: Communication was the most important, followed by critical thinking, and then the knowledge of information technology.…”

Section: Importance In Today's Workplacementioning

confidence: 99%

Executive Perceptions of the Top 10 Soft Skills Needed in Today’s Workplace

Robles

2012

Business Communication Quarterly

1,065

764

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Hard skills are the technical expertise and knowledge needed for a job. Soft skills are interpersonal qualities, also known as people skills, and personal attributes that one possesses. Business executives consider soft skills a very important attribute in job applicants. Employers want new employees to have strong soft skills, as well as hard skills. This study identified the top 10 soft skills as perceived the most important by business executives: integrity, communication, courtesy, responsibility, social skills, positive attitude, professionalism, flexibility, teamwork, and work ethic.

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“…The need for IT-literate graduates has become more pressing to meet the demands of new technologies and serve the growth in the hospitality industry (Cobanoglu et al, 2006;Law, 2001). According to Connolly and Lee (2006), "students cannot afford to avoid technology or escape the need to develop a high degree of proficiency and fluency in it … as those who do not, risk their employers' future ability to compete effectively in the marketplace" (p. 18).…”

Section: Changes In Tourism Educationmentioning

confidence: 99%

“…Sectorspecific management skills included Web page development, sales analysis, marketing, and other skills related to the use of IT for business management purposes. Cobanoglu et al (2006) determined that the three most important skills needed for a hotel IT manager were communications, critical thinking, and IT knowledge.…”

Section: E-tourism Competenciesmentioning

confidence: 99%

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A Case Study and Analysis of E-Tourism Curriculum Development

Elliot

Joppe

2009

Journal of Teaching in Travel & Tourism

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With the rapid expansion of information technology throughout almost all aspects of tourism and hospitality industries, the task of integrating technology into educational curriculum has challenged many institutions. This article presents a practical process of developing and integrating e-tourism modules in an existing educational program through a case study at the University of Guelph. The academic literature relevant to e-tourism is reviewed and synthesized, and industry experts are consulted to identify key competencies required for students to manage in the e-tourism environment. The process of new curriculum development, with industry partnership, is presented as a proposed best practice for the consideration of interested institutions.

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An Analysis of Skills and Competencies of Full Service Hotel Technology Managers

Cited by 26 publications

References 17 publications

The impact of job competencies to achieve team work collaboration: Evidence from Jordanian firms

The impact of job competencies to achieve team work collaboration: Evidence from Jordanian firms

Executive Perceptions of the Top 10 Soft Skills Needed in Today’s Workplace

A Case Study and Analysis of E-Tourism Curriculum Development

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