An analysis of strategies for adopting blockchain technology in the after-sales service supply chain

Ullah, Azmat; Ayat, Muhammad; He, Yi; Lev, Benjamin

doi:10.1016/j.cie.2023.109194

Cited by 12 publications

(2 citation statements)

References 35 publications

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“…They found that the use of blockchain technology at certain locations in the supply chain network might result in significant cost savings, thus raising demand and consumer surplus and improving the profitability of the supply chain system. Ullah et al [51] demonstrated that blockchain technology can improve this system via acquiring consumers' trust and generating reward tokens-as long as the implement cost was economically handled.…”

Section: Blockchain Technology In Logisticsmentioning

confidence: 99%

Freshness-Keeping Strategy of Logistics Service Providers: The Role of the Interaction between Blockchain and Overconfidence

Tu,

Pang,

Chen

2023

Mathematics

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As a result of the increasing scrutiny of fresh products, greengrocers are now forced to concern themselves with the deterioration of their products’ freshness and employ blockchain technology as a tracing system. However, in the logistics system, the third-party logistics service provider (LSP) is motivated to be overconfident in order to extract extra profits, thus intensifying the dilemma faced by the fresh agricultural product industry. This paper focuses on the association between blockchain technology and overconfidence, in which the third-party LSP is supposed to overestimate the effect of the retailer’s freshness keeping measures. Differing from the previous literature, we analyze a situation wherein blockchain technology is adopted with explicit execution. Based on the optimal control model, we obtained three main conclusions: First, the overconfidence of a third-party LSP does not damage the logistics system but changes the freshness-keeping strategy of the retailer. Second, interestingly, although blockchain technology performs effectively when it is adopted as an initially established system with a freshness keeping strategy, it is not always a wise decision for managers to adopt a blockchain, especially when adopting it as a countermeasure for overconfidence. Third, we found that blockchain technology has a greater effect on freshness-keeping than overconfidence. Thus, in the fresh agricultural product industry, managers should adopt blockchain technology before overconfidence occurs and pay more attention to exogenous prices and freight to decide whether to adopt blockchain technology.

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Section: Blockchain Technology In Logisticsmentioning

confidence: 99%

Freshness-Keeping Strategy of Logistics Service Providers: The Role of the Interaction between Blockchain and Overconfidence

Tu,

Pang,

Chen

2023

Mathematics

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“…For example, Park and Li [5] reported how adopting Hyperledger Fabric for collaboration between Walmart and its suppliers to ensure confidentiality, authenticity, and nonrepudiation to all transactions led to food traceability and safety as well as information sharing and trust among the supply chain stakeholders in food distribution. Also, the analytical models by Ullah et al [6] showed that the benefits of blockchain adoption in the after-sales service supply chain include gaining consumers' trust, which leads to increased sales and profits for manufacturers and retailers. Moreover, Pontis et al [7] found through a questionnaire, literature review, and interviews that blockchain technology improves supply chain capabilities including the ability to react to uncertainty in supply chains.…”

Section: Introductionmentioning

confidence: 99%

A Critical Literature Review on Blockchain Technology Adoption in Supply Chains

Wong,

Yeung,

Lau

et al. 2024

Sustainability

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Inspired by the discontinuation of the blockchain platform TradeLens, co-developed by IBM and Maersk, due to the lack of the involved supply chain stakeholders’ adoption, a critical literature review on the models of supply chain stakeholders’ adoption of blockchain applications was conducted. This review is significant as it provides insights into the exploration of a more universal approach to investigate which factors really influence blockchain adoption, which is a pre-requisite for the technical sustainability of blockchain technology in supply chains. As observed in the review, the technology acceptance model (TAM), the technology–organization–environment (TOE) framework, and the unified theory of acceptance and use of technology (UTAUT) are frequently used in the literature, but little attention has been paid to whether blockchain technology fits the users’ tasks in understanding blockchain adoption in the supply chain. Among the technology adoption theories, task–technology fit (TTF) considers whether a technology fits the tasks, but only two previous studies involved the use of TTF. This study discusses the suitability of these existing models of technology adoption for blockchain applications in supply chains and comes up with a new unified model, namely TOE-TTF-UTAUT. This review also has implications for a more appropriate conceptual research design using mixed methods.

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Supply chain modelling considering blockchain improvement and publicity with fairness concern

Wang,

Wu,

Cheng

et al. 2023

J Intell Manuf

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An analysis of strategies for adopting blockchain technology in the after-sales service supply chain

Cited by 12 publications

References 35 publications

Freshness-Keeping Strategy of Logistics Service Providers: The Role of the Interaction between Blockchain and Overconfidence

Freshness-Keeping Strategy of Logistics Service Providers: The Role of the Interaction between Blockchain and Overconfidence

A Critical Literature Review on Blockchain Technology Adoption in Supply Chains

Supply chain modelling considering blockchain improvement and publicity with fairness concern

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