An Analysis of User Complaints on Chat Reference during the COVID-19 Pandemic: Insights into User Priorities

Barrett, Kathryn; Crichton, Chad; Logan, Judith

doi:10.1080/10875301.2024.2379816

Internet Reference Services Quarterly

2024

DOI: 10.1080/10875301.2024.2379816

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An Analysis of User Complaints on Chat Reference during the COVID-19 Pandemic: Insights into User Priorities

Kathryn Barrett,

Chad Crichton,

Judith Logan

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An Analysis of User Complaints on Chat Reference during the COVID-19 Pandemic: Insights into User Priorities

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References 27 publications

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