An analytical framework for an m-payment ecosystem: A merchants׳ perspective

Guo, Jie; Bouwman, Harry

doi:10.1016/j.telpol.2015.09.008

Cited by 50 publications

(39 citation statements)

References 61 publications

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“…They stressed that in most of the m-payment applications, complexities exist due to the diverse interests of the stakeholders in the ecosystem, which may hinder the development of the new technology. [41] also suggested that pursuing the commonality of m-payment system-setting processes at the national and international levels is the best solution. [31] found that customer behaviors are not only influenced and changed by the markets but more effectively and efficiently by social constraint and political empowerment.…”

Section: Public Policymentioning

confidence: 99%

“…If m-payment is just about mobility for transactions, failure is inevitable. [41] suggested that based on the business value disciplines, if companies focus on the achievement of leading in technological and operational excellence in m-payment, costs of hardware investment may not be applicable to many retailers and banks. Yet, the soft endeavor to enhance customer satisfaction and even intimacy through understanding customers' needs can be the efficient and effective solution for customers in their adoption of m-payment.…”

Section: Service Quality and Innovationmentioning

confidence: 99%

“…If a great number of customers are ready to use m-payment, merchants would be likely to show great motivation to employ it. Conversely, if there are only a few banks and merchants offering mpayment services, customers would not enthusiastically adopt it for shopping [41].…”

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confidence: 99%

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Factors in the Ecosystem of Mobile Payment Affecting its Use: From the Customers' Perspective in Taiwan

Yeh

2020

J. theor. appl. electron. commer. res.

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In comparison with the rapid adoption and growth of mobile technologies worldwide, mobile payment services are being adopted at a slower pace than expected. In the literature, most studies about customers' use of mobile payment have focused mainly on the technological aspects. However, the businesses that provide mobile payment in terms of an ecosystem include various industries. This study integrated and empirically investigated the factors in multi-faceted nature of the mobile payment ecosystems, which influence customers' acceptance and actual adoption. Although technological and social elements influence customers' intention to use mobile payment for transactions, this study verified the important connection between cognition (intention to use) and behavior (actual usage). Service quality, service innovation, brand equity, switching costs, and public policy all impact the gap between intention and actual adoption of mobile payment.

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Section: Public Policymentioning

confidence: 99%

Section: Service Quality and Innovationmentioning

confidence: 99%

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Factors in the Ecosystem of Mobile Payment Affecting its Use: From the Customers' Perspective in Taiwan

Yeh

2020

J. theor. appl. electron. commer. res.

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“…Many scholars have studied privacy protection Ku et al [102]. Security and privacy concerns are also factors that affect the adoption of mobile-payment service Johnson et al [96] Consumers are worried about the leakage of their private information and thus reduce their enthusiasm for use Fogel Nehmad [41]. Consumer concerns about privacy breaches reduce their intent to use.…”

Section: Factors Affecting the Use Of Facial-recognition Paymentmentioning

confidence: 99%

Factors Affecting the Use of Facial-Recognition Payment: An Example of Chinese Consumers

Zhang

Kang

2019

IEEE Access

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The emergence and use of facial-recognition payment technology has brought new challenges. Although credit-card payment is quick and easy, it is easy to lose a card or forget the password. Because people use simple passwords and reuse them on different accounts and services, passwords can be shared and cracked. QR payment is inseparable from smart phones, smart phones may be lost, signals may be unstable, and batteries may be exhausted. However, facial-recognition technology, which detects and describes feature vectors without physical contact, directly contributes to overall efficiency, performance, and accuracy. Currently, studies of technical issues of facial-recognition technology and facial-recognition payment systems are very popular. There are many studies that emphasize the working principle of the facial-recognition system, the system's reliability, and the future development trend. However, for non-technical issues, such as from the perspective of consumers, research on the characteristics of facial-recognition payment and the factors affecting consumer's intent to use is rare. Therefore, the purpose of this study is to explore the factors influencing consumers' willingness to use facial-recognition payment systems. This study has selected security, visibility, and expected effort and social image as the feature variables of the facial-recognition payment system. Results in this paper shows that the safety, security, visibility and social image will affect consumers' intent to use the system. It can also influence consumers' intent to use through perceived usefulness. The amount of effort expected not only has direct influence on intent to use but also influences the intent to use by the mediating factor of perceived usefulness. In this article, Openness characteristic (consumer's personality) has a moderating effect on the relationship between security, expected effort and usage intention. INDEX TERMS Facial-recognition payment system, perceived usefulness, openness, intent to use.

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“…Yet, there is little research on the reasons why MNOs failed to dominate the mobile payment ecosystem (for more details, refer to the critical review of mobile payment research by Dahlberg, Guo, & Ondrus, 2015). Studying the perspective of payment service providers' complements earlier studies on mobile payment acceptance from the perspective of consumers (e.g., Mallat, 2007) and merchants (e.g., Guo & Bouwman, 2015). Our paper contributes to practice by showing how stakeholders such as financial institutions and other payment service providers make decisions on SE architectures.…”

Section: Introductionmentioning

confidence: 99%

When technological superiority is not enough: The struggle to impose the SIM card as the NFC Secure Element for mobile payment platforms

Reuver

Ondruš²

2017

Telecommunications Policy

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Mobile network operators have long played an essential role in the Near Field Communication (NFC) mobile payment ecosystem. In most implementations, the SIM card has been the main technical component to secure payments. Currently, mobile payment providers are increasingly planning to place the Secure Element (SE) for authentication in the handset or cloud, rather than on the SIM card. This paper unveils factors that influence stakeholder preferences for the SE location. To structure the analysis, we use a multi-level framework based on concepts borrowed from multi-sided platform theory. Using interviews with stakeholders, we elicit themes and preferences for each level of the framework (provider, technology, and user). Our findings explain why mobile network operators, despite their superior technology, will likely lose the battle for control in the mobile payment ecosystem.

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An analytical framework for an m-payment ecosystem: A merchants׳ perspective

Cited by 50 publications

References 61 publications

Factors in the Ecosystem of Mobile Payment Affecting its Use: From the Customers' Perspective in Taiwan

Factors in the Ecosystem of Mobile Payment Affecting its Use: From the Customers' Perspective in Taiwan

Factors Affecting the Use of Facial-Recognition Payment: An Example of Chinese Consumers

When technological superiority is not enough: The struggle to impose the SIM card as the NFC Secure Element for mobile payment platforms

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