An application of six sigma methodology to reduce shoplifting in bookstores

Chen, Kuen‐Suan; Shyu, C. S.; Kuo, Min-hao

doi:10.1007/s11135-009-9260-9

Cited by 2 publications

(1 citation statement)

References 2 publications

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“…Mishra and Prasad (2006) suggested that the use of internal control systems and random inspections may help reduce employee shoplifting. Chen et al (2010) suggested use of the Six Sigma management model for effective lighting and display of retail items and training of employees to improve deterrence of shoplifting. Bressler (2011) recommended that mirrors, locks, and security guards are supplementary but important measures for shoplifting prevention.…”

Section: Literature From Criminologymentioning

confidence: 99%

Encouraging shoplifting prevention with quality relationships

Potdar

Guthrie

Gnoth

2017

IJRDM

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Purpose The cost to supermarkets from shoplifting is a growing problem. Despite huge investments in formal security measures, supermarkets experience shrinkage and face heavy financial losses. Hence, this paper explores an alternative approach to shoplifting prevention. The purpose of this paper is to propose that quality relationships between a supermarket and its customers could be a viable strategy for shoplifting prevention. A conceptual model is presented at the end of this paper for encouraging shoplifting prevention using a theory of planned behaviour perspective. Design/methodology/approach A systematic search of literature on relationship quality was conducted. Research papers were shortlisted from peer-reviewed journals published between 2007 and 2016. For the convenience of readers, studies on relationship quality are presented in six cross-checked information categories in a table. Findings This study produced two results. First, it finds three antecedents of supermarket-customer relationship quality. These are as follows: a supermarket’s participation in corporate social responsibility and cause-related marketing initiatives, a supermarket’s service quality, and a customer’s attachment to a supermarket’s place/location. Second, there are three major effective dimensions of relationship quality. These are as follows: satisfaction, trust, and commitment. The proposed model incorporates factors from both findings, to measure a supermarket-customer relationship quality that may influence intention of customers to engage in shoplifting preventive behaviour. Originality/value This research paper has reviewed the existing literature to utilise it in the context of shoplifting prevention, and developed a novel model/framework for effective shoplifting prevention with a theory of planned behaviour perspective.

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Section: Literature From Criminologymentioning

confidence: 99%