“…Frustrations were heightened when care assistants experienced challenging behaviours, especially if the challenging situation could have been prevented by the presence of additional staff. These findings support recent findings relating to staffing in the care environment (Bastiani, Librelotto, Freitas, Pereira, & Brasil, 2013; Verbeek, Zwakhalen, van Rossum, Kempen, & Hamers, 2012). Although participants in this study highlighted the need for increased staff numbers, other participants reported that training and cohesion of staff members were more important for effective dementia care.…”