“…However, an emerging stream of research focuses on the use of so-called "intelligent libraries," with studies addressing the deployment of e-books in such venues (Cheng, 2009;Liu et al, 2020;Chen (2009), and Gul and Bano (2019) including industry environment, software/hardware requirements, market opportunities, development conditions and distribution platforms. Other studies have examined the use of radio-frequency identification (RFID) technologies in libraries (Li et al, 2019;Gul and Bano, 2019;Wu et al, 2018) including RFID applications for journal borrowing, library collection circulation and management and user privacy. Investigations into digital service development have surveyed user service demands and satisfaction (Yahui and Ke, 2010;Hsieh and Lin, 2009).…”