An Assessment of Organizational Capabilities for ERP Implementation in SMEs: A Governance Model for IT Success using a Resource-based Approach

Chatti, Houcine; Asfoura, Evan; Kassem, Gamal

doi:10.14569/ijacsa.2020.0111239

Cited by 2 publications

(1 citation statement)

References 25 publications

(33 reference statements)

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“…This model has been valuable in understanding the behavioral aspects influencing ERP adoption among employees [40][41][42][43]. The innovation diffusion theory explores how different individuals within an organization accept and adopt ERP systems, helping tailor strategies for smoother adoption across different user groups [44,45]. Change management theories have assisted researchers in recognizing and managing resistance to change, preparing the organization, and navigating the complexities of introducing an ERP system [46,47].…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Workhorse or White Elephant? End User Acceptance of ERP System in a Shared Service Center

Subbarao,

Khan,

Ramli

et al. 2023

HighTech. Innov. J.

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Businesses globally heavily invest in Enterprise Resource Planning (ERP) implementation to meet high customer demands and maintain competitiveness. Despite significant investments, underutilization hampers reaping the system's full benefits, leading to stagnant or adverse performance. Hence, this study aims to uncover reasons for the lack of end-user adoption of ERP systems. It focuses on the correlation between performance expectancy, effort expectancy, social influence, and organizational support in determining ERP system acceptance by end users. This study utilized a quantitative methodology. Data were collected from 392 respondents within a Malaysian shared service center. Multiple regression analysis was conducted employing the UTAUT model and perceived organizational support theory to evaluate and interpret the collected data. The study’s key findings include the significant positive association between performance expectancy and ERP system adoption, reinforcing the influence of effort expectancy on technology adoption. Despite its positive effects, social influence had little effect on end-user adoption. Additionally, it was observed that ERP system adoption was consistently facilitated by organizational support. This study confirms the essential factors that drive the adoption of ERP systems by end-users. It emphasizes the crucial role of leadership in prioritizing these elements for organizations to enhance user acceptance and ensure the successful implementation of ERP systems. Doi: 10.28991/HIJ-2023-04-04-013 Full Text: PDF

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