An attractiveness index based approach for warranty optimization

Ambad, Prashant M.; Kulkarni, Makarand S.

doi:10.1108/ijqrm-11-2013-0177

Cited by 6 publications

(5 citation statements)

References 32 publications

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“…• Second latent variable: the second principal component also consists of six elements: warranty expenditure, customer complaints (CC), manufacturing lead time (MLT), energy consumption (EC), maintenance costs (MC) and R&S. The elements of this component are found representing the effects of poor quality. So, as per literature Desai (2008) and Ambad and Kulkarni (2015) these elements can be grouped into one latent variable and can be studied as QC.…”

Section: Descriptive Statisticsmentioning

confidence: 99%

Quantifying the relationship between latent variables after successful implementation of QM practices in MSMEs

Kharub

Sharma

2018

IJQRM

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Purpose -The purpose of this paper is to explore the relationship between latent variables, i.e. human resource management (HRM) effectiveness, quality cost (QC), and firm performance (FP) for the successful implementation of quality management (QM) practices in micro, small and medium enterprises. Design/methodology/approach -The data analysis is accomplished in three steps: in the first step, factor analysis was conducted to extract the latent variables representing key QM practices. In the second step, a descriptive analysis (cross-tabulation) was performed to examine the current situation and association between key QM variables and firm size. In the third step, to test the research hypotheses based on latent constructs, structural equation modelling (SEM) has been used. Findings -The percent point score shows that there are substantial improvements in all organisational aspects after successful implementation of QM practices. The χ 2 -test revealed that only three domains namely employee participation, recruitment and retaining and supplier relationship are having a significant variation with respect to the firm size. The SEM results show that HRM effectiveness has a direct and positive relationship with FP, whereas QC has a negative association with HRM effectiveness and FP. Originality/value -Managers will know which aspect they must consider seeing as an indicator of QM practice in their company(s). Out of the three identified latent constructs first will help to create an efficient human capital, whereas the second will help for addressing extra cost due to poor quality. Finally, the third latent variable will show the effectiveness of these two and will assist in evaluating firm's performance.

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Section: Descriptive Statisticsmentioning

confidence: 99%

Quantifying the relationship between latent variables after successful implementation of QM practices in MSMEs

Kharub

Sharma

2018

IJQRM

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“…To make the warranty more attractive than competitors, manufacturer needs to capture the attractiveness in quantitative terms. Ambad and Kulkarni (2015) proposed a WAI in order to capture the attractiveness of warranty in quantitative manner.…”

Section: Waimentioning

confidence: 99%

“…WAI is calculated at the component level, to calculate it at product level an overall attractiveness index (OAI) is proposed (Ambad and Kulkarni, 2015) and for a product with n components it can be determined as follows:…”

Section: Bilateral Multi-issue Negotiation Approachmentioning

confidence: 99%

“…The Equation (2) can be used to calculate OAI for product under study as well for the competitor. The comparison between OAI of product under study and the competitor is given by an Attractiveness Advantage Ratio (AAR) (Ambad and Kulkarni, 2015). The AAR can be calculated as follows:…”

Section: Bilateral Multi-issue Negotiation Approachmentioning

confidence: 99%

“…The maximum duration is considered by assuming service life of the engine as 120 months. The manufacturer considers three types support levels i.e., Level 1-Level 3 (Ambad and Kulkarni, 2015).…”

Section: Warranty-based Automated Negotiation Processmentioning

confidence: 99%

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A warranty based bilateral multi-issue negotiation approach

Ambad

Kulkarni

2015

Benchmarking: An International Journal

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Purpose – The purpose of this paper is to propose a warranty-based bilateral automated multi-issue negotiation approach. Design/methodology/approach – A methodology for bilateral automated negotiation process is developed considering the targets such as warranty attractiveness, warranty cost, mean time between failures, spare parts cost to the end user over the useful life of the life. The negotiation methodology is explained using different cases of negotiation. The optimization for each negotiation step is carried out using genetic algorithm with elitism strategy. Findings – The result after optimization indicates that the desired target values are achieved and manufacturer obtained desired profit margin. Practical implications – Application of automated negotiation model is illustrated using a real life case of an automobile engine manufacturer. The proposed approach helps the manufacturer of any product to develop a methodology for carrying out the negotiation process. The approach also results into taking warranty-related decisions at the design stage. Originality/value – This paper contributes in proposing a generalized methodology for warranty-based negotiation in which the negotiation is carried out between the manufacturer and the customer.

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Extended warranty strategies for online shopping supply chain with competing suppliers considering component reliability

Qin

Huang

2017

J. Syst. Sci. Syst. Eng.

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An attractiveness index based approach for warranty optimization

Cited by 6 publications

References 32 publications

Quantifying the relationship between latent variables after successful implementation of QM practices in MSMEs

Quantifying the relationship between latent variables after successful implementation of QM practices in MSMEs

A warranty based bilateral multi-issue negotiation approach

Extended warranty strategies for online shopping supply chain with competing suppliers considering component reliability

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