An Economic Study on Factors that Influencing and Level of Satisfaction Towards Online Food Ordering in Madurai City

Abstract

In modern era every one in the family exposed to western culture they prefer to order foods from favourite restaurants through online applications like swiggy, Zomato, food panda etc., Generally, people consume food from hotels which takes a lot of time for it delivery. The time factor will be more when people going to restaurants and buy foods and cost will also be more. This study is conducted to study the consumer satisfaction towards online food ordering using online applications, how it bridges the gap between the consumer and the hotels. In this study an attempt has been made to analyse the factors influencing consumers to buy food through food ordering applications and their satisfaction level towards those applications. Sample of 45 has been selected on the basis of simple random sampling. Questionnaire has been used to collect primary data from the respondent. SPSS has been used to test statistical viability of the study.

Food Delivery Service Applications in Highly Urbanized Cities: A Scoping Review

“…The platforms used in the delivery process were also considered. The study type (quantitative or qualitative) determined whether data were expressed as numbers or measured by types [26], [27], [28], [29]. The researchers used the SciMago database to determine the prestige of scholarly journals based on the number of citations they received and the prestige of the journals that cited them.…”

“…A total of 30 samples of related literature were stored in this section. The author digested each conclusion, lim-itations, and recommendation for future researchers, and used a tally to identify the common variables to synthesize the overall conclusions, limitations, and recommendations [23], [24], [25], [26]. Qualitative inductive coding was used to evaluate the 30 journal articles based on their respective conclusions, limitations, and recommendations.…”