An Effective Approach for Benchmarking Implementation

Abstract

Problem statement:The purpose of this study is to present a benchmarking guideline, conceptual framework and computerized mini program to assists companies achieve better performance in terms of quality, cost, delivery, supply chain and eventually increase their competitiveness in the market. The study begins with literature review on benchmarking definition, barriers and advantages from the implementation and the study of benchmarking framework. Approach: Thirty respondents were involved in the case study. They comprise of industrial practitioners, which had assessed usability and practicability of the guideline, conceptual framework and computerized mini program. Results: A guideline and template were proposed to simplify the adoption of benchmarking techniques. A conceptual framework was proposed by integrating the Deming's PDCA and Six Sigma DMAIC theory. It was provided a step-by-step method to simplify the implementation and to optimize the benchmarking results. A computerized mini program was suggested to assist the users in adopting the technique as part of improvement project. As the result from the assessment test, the respondents found that the implementation method provided an idea for company to initiate benchmarking implementation and it guides them to achieve the desired goal as set in a benchmarking project. Conclusion: The result obtained and discussed in this study can be applied in implementing benchmarking in a more systematic way for ensuring its success.

Reduction Waste by Combining Lean Manufacturing and Six Sigma in an Electronics Industry

“…This lean-six sigma project is based in the integration of six sigma and lean manufacturing; taking tools and techniques from both; in order to achieve the proposed goals. The central structure of the method is based in the DMAIC sequence; who represent a problem-solving method which objective is process improvement, ensuring that the implementation be systematic and in a proper way (Deros et al, 2011). DMAIC is based on five stages for solving a problem, which are Define, Measure, Analyze, Improve and Control.…”

Analytical Research on Agility Index of a Manufacturing System

“…Toward the start of the twentieth century, manufacturing was done as a procedure where people would make an item from start to finish. The assembly line remained the pillar of the manufacturing scene until W. Edward Deming introduced the concept of total quality management which includes quality into an item (Deros, (2011)). High quality items will cost less to keep up and develop than a modest item always waiting be improved even before the item hits the market.…”

Unfamiliar relatives in the service sector

“…As Anand states, "the process of benchmarking has passed from a continuous and systematic process of evaluation of products and services to a continuous process of identification, learning and implementation of best practices in order to obtain competitive advantages whether internal, external or generic". The change in this paradigm is reflected in the development of benchmarking models based on systematic measures intended to achieve a specific purposethis purpose in general determining the type of benchmarking model applied (Deros, 2011). Anand (2008) uses an analysis of benchmarking frameworks to classify benchmarking models into three types as summarised in Table II.…”

“…The success of partners in identifying best practice and implementing it in practice would be clear evidence of the applicability of the method. At the same time, it is important to ensure the correct implementation of benchmarking and conformity with all its principles (Deros, 2011). Just as benchmarking can fail if it is implemented correctly with unsuitable partners, it can also fail if it is implemented incorrectly by well-matched partners.…”