An Empirical Investigation of Ex Post Transaction Costs in Franchised Distribution Channels

Dahlstrøm, Robert; Nygaard, Arne

doi:10.2307/3152090

Cited by 167 publications

(92 citation statements)

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“…The measures used this study that support the inter-organisational RM and transaction cost model (see Figure 1) are based upon the following sources: causes a trust -items were adapted from Zaheer et al (1998) b commitment -items were adapted from Morgan and Hunt (1994) and Anderson and Weitz (1992) mediator satisfaction -items were adapted from Andaleeb (1996) outcomes specific investments -items were adapted from Heide and John (1990) opportunism -items were adapted from Dahlstrom and Nygaard (1999), John (1984) and Provan and Skinner (1989) formalisation -items were adapted from Dahlstrom and Nygaard (1999).…”

Section: Measures and Scale Itemsmentioning

confidence: 99%

“…A number of researchers have investigated these dimensions as part of a higher order construct, relationship quality, in B2B as well as business to consumer (B2C) situations (Dorsch et al, 1998;Hennig-Thurau and Klee, 1997;Hewett et al, 2002;Roberts et al, 2003;Shamdasani and Balakrishnan, 2000;Svensson et al, 2009;Walter et al, 2003;Wong and Sohal, 2002). In a number of studies, trust and commitment are presented as independent concepts (Hewett et al, 2002;Morgan and Hunt, 1994;Ruyter et al, 2001).…”

Section: Introductionmentioning

confidence: 99%

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Antecedents and postcedents of satisfaction in business relationships in Canada

Hutchinson

Singh

Svensson³

et al. 2011

IJLEG

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This paper reports the findings of an investigation of whether trust and commitment influence satisfaction, and whether satisfaction then influences specific investments, opportunism, and formalisation. Using data collected in a survey of Canadian managers and executives, a model derived from marketing theory and previous empirical research was tested. The model includes both relationship marketing concepts and transaction cost theory concepts, an approach rarely encountered in existing studies. Satisfaction in an exchange relationship is formed by keeping promises in an iterative process, and serves as a safeguard against possible future risks (e.g., opportunism). Finally, we discuss the limitations of the study.

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Section: Measures and Scale Itemsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Antecedents and postcedents of satisfaction in business relationships in Canada

Hutchinson

Singh

Svensson³

et al. 2011

IJLEG

View full text Add to dashboard Cite

show abstract

“…The profits created by investment are generally seized by the opportunist. In order to solve such a problem, the cost of negotiation is reduced and opportunism is avoided if cooperation and mutual interest are taken into account in the contract with the franchise (Dahlstrom, Nygaard 1999b). In law and political economics, the so-called hold-up problem results from the re-bargaining afterward demanded by the one party.…”

Section: Reviewing the Documents Relevant To Taiwan High-speed Rail Pmentioning

confidence: 99%

The Analysis of Bot Strategies Based on Game Theory – Case Study on Taiwan's High Speed Railway Project

Chen

Lin

Wang

2012

Journal of Civil Engineering and Management

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Abstract. Uncertainty in a contract for some BOT (Build-Operate-Transfer) projects may allow an opportunistic developer to take advantage of information asymmetrical factors, long-term external changes, and agency dilemma to request renegotiation and to alter the contact after it has been awarded. Such requests often entrap the government in hold-up problems and result in improper payments to the developers and may even create general public dissatisfaction with a project. In this paper, the Game Theory model is used to analyze the Taiwan High Speed Railroad project to examine how developers implement different strategies at the various stages of a project to alter the contract's conditions in order to continually creating competitive advantage after they have been awarded the contract. This project developer is now facing serious financial difficulties. In this study, the financial information on the Taiwan High Speed Railroad operations was used as the foundation for conducting a simulation to calculate the project's value after this project began operation. The results will serve as reference to the best decision-making strategy for renegotiating costs in competition and cooperation so that a developer can select the optimum project offering the maximum reward. Also, the result will be offered to industries involved in market competition or act as an approach to establish future BOT policies on renegotiation.

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“…Agency theorists have long argued that there are often divergent interests between principals (franchisors) and agents (franchisees) and that franchisees may behave opportunistically to pursue their own interests at the expense of those of the franchisor (Brickley and Dark, 1987;Lafontaine, 1992;Elango and Fried, 1997;Dant and Nasr, 1998;Dahlstrom and Nygaard, 1999;Quinn and Doherty, 2000). Maintaining a tightly controlled and integrated system that supports a defined brand name and image is deemed essential to gain competitive advantage in any type of franchise system (Fladmoe-Lindquist, 1996).…”

Section: Control In Franchise Agreementsmentioning

confidence: 99%

International master franchise agreements

Brookes

Roper

2011

European Journal of Marketing

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Purpose -This paper examines the inter-organisational processes used to control international master franchise agreements from operational, relational and evolutionary perspectives.Design/methodology/approach -The research is undertaken through a qualitative, in depth case study in the international hotel industry. The case comprises an international master franchise agreement between a large US-based hotel franchisor and its European master franchisee. Findings -The study identifies the inter-related nature of operational and relational control processes and how these evolve over the life of a master franchise agreement. It reveals how the perceptions of franchise members serve to enhance or inhibit the development of relational norms and how these, in turn, impact on the predominant type of control and the specific inter-organisational processes employed.Research Limitations -The research is based on a single in-depth case study within one industrial context and the universality of the findings may therefore be limited.Practical Implications -The paper offers insights to managers of international master franchise agreements on the interaction between members' perceptions, relational norms developed and the inter-organisational processes used to control the agreement. It also reveals how the use of contractual controls can inhibit the development of relational norms and negatively impact on relationships between franchisors and master franchisees. The findings presented may have relevance to managers of other types of international alliance agreements.Originality/value -By drawing on both the alliance and franchise literature and employing a qualitative approach, the study helps to close a gap in the current international franchise literature through the identification of specific inter-organisational processes for control within international master franchise agreements, how these evolve in respect of relational norms and how these are underpinned by perceptions of franchisor and franchisee members.

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An Empirical Investigation of Ex Post Transaction Costs in Franchised Distribution Channels

Cited by 167 publications

References 0 publications

Antecedents and postcedents of satisfaction in business relationships in Canada

Antecedents and postcedents of satisfaction in business relationships in Canada

The Analysis of Bot Strategies Based on Game Theory – Case Study on Taiwan's High Speed Railway Project

International master franchise agreements

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