2012
DOI: 10.4102/sajbm.v43i1.177
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An empirical study of buyer-supplier relationships in the Taiwanese machine tool industry

Abstract: Machine tools are an essential component of advanced manufacturing technology, and the machine tool industry in Taiwan dominates the world market. However, Taiwanese machine tool plants are unique, in that approximately 62% of the total operating cost for a plant arises from its suppliers. This paper examines buyer-supplier relationships in the Taiwanese machine tool industry. In doing so, a theoretically relevant set of buyer-supplier relationship variables is identified from the literature. Factor analysis s… Show more

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Cited by 3 publications
(2 citation statements)
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“…Subsequently, Parasuraman, Zeithaml et al (1985) proposed a one-column SERVQUAL scale for measuring service quality by subtracting "expected" from "perceived" level of service obtained. The aforementioned definition of service quality and the SERVQUAL scale are widely accepted and used by researchers in relevant fields (Deklerk & Kroon, 2005;Roses, Hoppen et al, 2009;Yeh & Chen, 2012;Seong & Lee, 2013).…”
Section: Introductionmentioning
confidence: 99%
“…Subsequently, Parasuraman, Zeithaml et al (1985) proposed a one-column SERVQUAL scale for measuring service quality by subtracting "expected" from "perceived" level of service obtained. The aforementioned definition of service quality and the SERVQUAL scale are widely accepted and used by researchers in relevant fields (Deklerk & Kroon, 2005;Roses, Hoppen et al, 2009;Yeh & Chen, 2012;Seong & Lee, 2013).…”
Section: Introductionmentioning
confidence: 99%
“…A number of scholars, such as Kim and Arnond [3], attested that, in addition to the four dimensions of cost, quality, delivery, and flexibility, the service factor is essential. They therefore divided the competitiveness of manufacturing corporations into five dimensions and 15 competitive attributes for measurement [4][5][6][7][8][9][10][11][12].…”
Section: Introductionmentioning
confidence: 99%