An empirical study of enterprise resource management systems implementation

Abstract

Purpose -The purpose of this paper is to determine the significant variables leading to successful implementation of enterprise resource management (ERM) and its predecessor concepts of enterprise resource planning, supply chain planning, electronic commerce, and radio frequency identification systems. An implementation roadmap is presented using four stages for implementing ERM systems: planning, development, implementation, and testing. The roadmap indicates when and where the significant success variables would appear and how a firm might manage the implementation process. Design/methodology/approach -In the research, the key success criteria and key implementation drivers uncovered by literature, case studies, and interviews were used. A survey instrument was constructed and the survey hosted on a web site where practitioners from industry were invited to supply opinions. The data were analyzed by using correlation models and one-way analysis of variance (ANOVA) to develop cause-effect diagrams (CE) for overall ERM systems and each component of ERM. Based on the controlled error of the ANOVA process, the CE diagram was used to depict the degree to which variables influence implementation success. Findings -The research results have helped uncover the key significant variables that contribute to successful ERM implementation. Originality/value -The proposed implementation roadmap indicates when and where the significant success variables would appear and how a firm might manage the implementation process.

Studying key users’ skills of ERP system through a comprehensive skill measurement model

“…Project management [63], [64], [22], [20], [65], [66], [67], [13] Having knowledge and experiences about techniques, principle and tools of Project management 5…”

Sustaining the Momentum: Archival Analysis of Enterprise Resource Planning Systems (2006–2012)

“…Table 6 demonstrates the common themes that are apparent in the implementation success and failure subtopic, which is subsequently followed by a brief description of the articles in this category. Finney and Corbett, 2007;Sawah, Tharwat, and Rasmy, 2008;Chuang and Shaw, 2008;Liu and Seddon, 2009;Francoise, Bourgault, and Pellerin, 2009;Lin and Rohm, 2009;Zabjec, Lovacic, and Stemberger, 2009;Dezdar and Ainin, 2011;Doherty, Ashurst, and Peppard, 2012 Business Processes Al-Mudimigh, 2007;Karimi, Somers, and Bhattacherjee, 2007a;Newman and Zhao, 2008;Subramoniam, Tounsi, and Krishnankutty, 2009;Kumar, Movahedi, Lavassani, andKumar, 2010 Governance Wang andChen, 2006b;Bernroider, 2008 Culture Wang, Klein, andJiang, 2006;Wei, 2008 Top Management Dong, 2008;Dong, Neufeld, andHiggins, 2009 Failure Momoh, Roy, andShehab, 2010;Krotov, Boukhonine, andIves, 2011 Risk Aloini, Dulmin, andMininno, 2007;Dey, Clegg, and Bennett, 2010 Pre-implementation influence Soja, 2008;Sammon andAdam, 2010 Others Tsai, Shaw, Fan, Liu, et al, 2011;Finney, 2011Wang et al [2006 developed a model to explain how the consultants and origin of the packaged software affect the perceived misfit of the system. Wang and Chen [2006b] proposed a model that illustrated the impact that governance has on ERP system...…”

“…Bernroider [2008] adopted the Delone McLean IS success model to assess ERP systems value to determine the effect of IT governance on the delivery of an ERP system. Chuang and Shaw [2008] analysed the critical success factors of Enterprise Resource Management (ERM) components. ERP systems are a component of ERM.…”

Assessing the Benefits of an ERP Implementation in SMEs. An Approach from the

“…Implementing an ERP system is a substantial investment decision, so business have to make an effort in selecting the right system (Kilic et al, 2015) since it will be easier to provide coordination between the units, eliminate waste and make faster and better decisions with the precise ERP system. These technologies are also used by companies to improve their ability to provide service to customers and their operational performance to achieve competitive advantage through customer self-service, a quick response to customers, a reduction in product lead time and inventory levels (Chuang and Shaw, 2008). In this sense, ERP systems are becoming increasingly significant in business as a comprehensive information system management due to its ability to automate and integrate business processes (Escobar Pérez and Lobo Gallardo, 2006).…”