An empirical study of process policies and metrics to manage productivity and quality for maintenance of critical software systems at the jet propulsion laboratory

Port, Dan; Taber, Bill

doi:10.1145/3239235.3268925

Cited by 2 publications

(1 citation statement)

References 6 publications

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“…However, this scenario is changing, given the organizations' effort to make the most of their software development investments, keeping the product operating as long as possible (EDBERG;IVANOVA, 2011) It is perceived that maintenance is an essential part of the software life cycle and has been gaining increasing attention among industry and researchers, according to the Brazilian Association of Software Companies (ABES) (ABES, 2017), 55.4% of the investments, in millions of dollars, for the Brazilian software and services market, adds the stage of software maintenance and evolution. Other specific characteristics of the maintenance context are: continuous and repetitive nature, focus on individual response to change requests, and uncertainty of new scope changes (APRIL; ABRAN, 2008, PORT;TABER, 2018). Thus, the improvement of the process based on specific reference models for the development of a software project is not totally adequate to the specifics of the software maintenance and…”

Section: Introductionmentioning

confidence: 99%

The measurement process in micro and small software maintenance companies: empirical study

Fran

Leal

Balancieri

et al. 2020

Ind. Jour. Manag. & Prod.

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With the dissemination of quality models and the need for measurement-based management for software organizations, a variety of approaches and models are emerging to support organizations on this journey. According to a Systematic Review of Literature that selected 30 of 692 papers returned from search sources, it was noticed the need for guidelines and guides regarding the measurement process in a specific sector: micro and small companies that work with software maintenance. In this work, an empirical study was carried out to understand how the measurement process aligned with quality models can be implemented in these organizations. The field study followed the implementation of an improvement program based on CMMI® level 2 in 7 Brazilian companies from Maringá, Paraná. Finally, it was found that the process for the definition of a measurement guide can be common to a specific group of companies, taking steps and guidelines for its execution, always aligned with the organization’s strategy, giving top management an objective view work and process, supporting decision making.

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Section: Introductionmentioning

confidence: 99%