2006
DOI: 10.1287/mksc.1050.0150
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An Empirical Study of the Impact of Nonlinear Shipping and Handling Fees on Purchase Incidence and Expenditure Decisions

Abstract: Shipping-fee schedules are an important but underresearched element of the marketing mix for direct marketers. This paper provides an empirical study on the impact of shipping and handling charges on consumer-purchasing behavior. Using a database from an online retailer that has experimented with a wide variety of shipping-fee schedules, we investigate the impact of shipping charges on order incidence and order size. We use an ordered probability model that is generalized to account for the effects of nonlinea… Show more

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Cited by 151 publications
(148 citation statements)
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“…Since the response variable has an ordinal nature, the ordered logit model was used to explore the influence of other factors on homeowners' purchase likelihood of smart irrigation controllers. Previously, the ordered logit model has been used to identify the influence of different variables on consumers' preference and/or purchase likelihood for different products [38][39][40][41][42][43][44]. Following the approach used in Suh et al (2016), the ordered logit model estimates the probability that homeowner i. takes on the value (Y i ) when homeowner i faces the j-th ordered-category for j = 1, · · · , M where M is the number of categories of the ordinal responses [43].…”
Section: Generalized Ordered Logit Modelmentioning
confidence: 99%
“…Since the response variable has an ordinal nature, the ordered logit model was used to explore the influence of other factors on homeowners' purchase likelihood of smart irrigation controllers. Previously, the ordered logit model has been used to identify the influence of different variables on consumers' preference and/or purchase likelihood for different products [38][39][40][41][42][43][44]. Following the approach used in Suh et al (2016), the ordered logit model estimates the probability that homeowner i. takes on the value (Y i ) when homeowner i faces the j-th ordered-category for j = 1, · · · , M where M is the number of categories of the ordinal responses [43].…”
Section: Generalized Ordered Logit Modelmentioning
confidence: 99%
“…This consumer heterogeneity is a prerequisite for an MFS program: if all consumers have an equal number of orders per year, the MFS membership fee will be the total shipping fees in a year and all consumers will be indifferent between joining the program or not. Lewis (2006) and Lewis et al (2006) empirically test how free-shipping programs affect order basket size. This effect is not the focus of this paper.…”
Section: Modelmentioning
confidence: 99%
“…Rogowsky (2014) reports that Amazon Prime changes the way people shop and makes Amazon the default shopping destination of its subscribers. Lewis (2006) and Lewis, Singh, and Fay (2006) find free-shipping increases retention rate, greatly increases order incidence rates but leads to smaller order amounts. However they also find the lost revenues from shipping may make firms unprofitable.…”
Section: Introductionmentioning
confidence: 99%
“…For example, when evaluating a model of adaptive control of promotional spending, Little (1966) judges the outcome of the sensitivity analysis by observing the model output. Of course, there are many recent uses of sensitivity analysis for this purpose (e.g., Sriram et al 2006, Ho et al 2006, Lewis et al 2006, Naik 2005, Chintagunta 2005, Mitra and Golder 2006. Mazzeo (2006) (Hauser et al 2006).…”
Section: Descriptive (Positive) Models Vs Prescriptive (Normative) Mmentioning
confidence: 99%