An Empirical Study on Cloud Computing Technology on Hotel Industry in Sri Lanka

Ayoobkhan, Mohamed Uvaze Ahamed; Kaldeen, Mubarak

doi:10.1108/978-1-83982-688-720201027

Cited by 6 publications

(2 citation statements)

References 10 publications

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“…The hotel sector may gain a lot from the idea of cloud computing [1,2]. The hotel industry's management of information and computer resources will likely be significantly impacted by the shift to cloud computing [3,4].…”

Section: Trends In Technical and Scientific Researchmentioning

confidence: 99%

Key Opportunities and Challenges of Migrating IT Resources to Cloud Computing

Nigar,

Saeed,

Hussaieni

2023

TTSR

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This study identifies the main benefits and effects of moving data to the cloud, the opportunities and challenges when migrating IT resources to cloud computing, the security, compliance, and risks when migrating IT resource to cloud computing, the structure, services, and deployment models. And the concept of virtualization in the context of servers, storage, and network systems strategies for migration, as well as the benefits of cloud-based services for business applications

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Section: Trends In Technical and Scientific Researchmentioning

confidence: 99%

Key Opportunities and Challenges of Migrating IT Resources to Cloud Computing

Nigar,

Saeed,

Hussaieni

2023

TTSR

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“…Despite acquiring an excess limit that goes untouched throughout slow intervals, clouds are used to modify the limit in response to spikes in rush hour traffic. Users can also take advantage of your cloud provider's global network to bring applications closer to customers all around the world [59].…”

Section: Cloud Computingmentioning

confidence: 99%

Hospitality Feedback System 4.0: Digitalization of Feedback System with Integration of Industry 4.0 Enabling Technologies

et al. 2022

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Digitalization enables the realization of the resilient infrastructure in every application for achieving sustainability. In the context of the hospitality business, resilient infrastructure based on digital technologies is critical for gaining the best customer feedback on providing quality service. Digital technology has already proved to enhance hospitality services with intelligent decisions through real-time data. In the previous studies, the significance of digital technologies in the hotel sector has been extended in numerous theoretical and empirical studies, yet there is a lack of research that provides a discussion on feedback systems in hospitality with digital technologies applications. With the motivation from the above aspects, this study intends to present the importance and application of the Internet of Things (IoT), artificial intelligence (AI), cloud computing, and big data implementation in customer quality and satisfaction. Moreover, we have discussed each technology´s significance and application for realizing digital-based customer quality and satisfaction. It has been identified that the AI-based system collects the input data from different common websites and compares it with a different algorithm using a neural network. According to the findings of this study, AI and personnel quality of service have an impact on customer pleasure and loyalty. The study also concludes with the following recommendations, such as the design and development of dedicated hardware to gain the actual feedback from the customer on a large scale for improving the accuracy in the future.

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Technology in Hotel Sector

Mustafa¹

2022

Technology Application in Aviation, Tourism and Hospitality

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An Empirical Study on Cloud Computing Technology on Hotel Industry in Sri Lanka

Cited by 6 publications

References 10 publications

Key Opportunities and Challenges of Migrating IT Resources to Cloud Computing

Key Opportunities and Challenges of Migrating IT Resources to Cloud Computing

Hospitality Feedback System 4.0: Digitalization of Feedback System with Integration of Industry 4.0 Enabling Technologies

Technology in Hotel Sector

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