An Empirical Study on Critical Factors Affecting Employee Satisfaction

Shan, Shiguang; Li, Cangyan; Yao, Wei; Ji-hong, Shi; Ren, Jie

doi:10.1002/sres.2284

Cited by 11 publications

(10 citation statements)

References 74 publications

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“…Therefore, H 1 is confirmed. This result is aligned with previous contributions offered with reference to the approach to digital platforms [98,99]. More specifically, as outlined by Mansfield [100], the technology can have different forms, and the capability of technology to solve a problem depends on the relationships between the users' perceptions and the technology's form.…”

Section: Discussionsupporting

confidence: 88%

Investigating the Users’ Approach to ICT Platforms in the City Management

Caputo

Walletzký

2017

Systems

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Abstract:The increasing relevance of technology and its impact on our everyday life requires multi-and trans-disciplinary studies in order to investigate the ways in which the Information and Communication Technology (ICT) tools are affected by users' features and by the external environment. In order to enrich existing contributions on this topic, the paper focuses its attention on the city as example of service systems, in order to investigate dimensions and dynamics that influence the city employees' evaluation and satisfaction in the use of ICT platforms. By adopting the interpretative lens offered by Service Science and Systems Thinking, the domain of city as a service system is analysed and some hypotheses are formulated with reference to the relationships between environment, users, and ICT platform. The hypotheses are investigated through a questionnaire survey on a sample of 1032 municipalities in the Czech Republic and the results are tested using Structural Equation Modelling. The research shows that users' features and external environment affect the evaluation and the satisfaction of city stakeholders about the use of ICT platforms by underlining the need for enlarging the study on informatics tools, in order to also include subjective variables. The findings are discussed from both theoretical and practical points of view.

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Section: Discussionsupporting

confidence: 88%

Investigating the Users’ Approach to ICT Platforms in the City Management

Caputo

Walletzký

2017

Systems

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“…In other words, employees who identify with an organisation are willing to be its member as they feel that they really influence its present and future. It is confirmed by the results of secondary research, which shows the existence of correlation between employees’ satisfaction and the organisation’s success in quantity dimension (that is the increase) (Shan et al , 2014) and in the quality one (that is the development) (Latif et al , 2013).…”

Section: Review Of Literaturementioning

confidence: 74%

Contentment of employees vs their prosumeric activity in the scope of recommending an employer

Baruk

2017

JBIM

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Purpose This paper aims to identify dependences between recommending an employer by employees and the level of their contentment; indicate the determinants of the level of employees’ contentment; and define the hierarchical order of identified determinants of the level of employees’ contentment. Design/methodology/approach To prepare the theoretical part, the method of cognitive-critical analysis of worldwide subject literature from the field of marketing, personal marketing, management and human resources management was used, whereas to prepare the empirical part, the following research methods were used: a questionnaire (to gather primary data) and the method of statistical analysis in the form of correspondence analysis, including analysis the total value of χ2 (to analyse the primary data gathered and for statistical deduction). Findings The statistical analysis of results of primary research allowed to identify the internal system of dependence between recommending an employer and employees’ contentment. Its determinants were defined and ordered according to the significance of given dependence. The strongest determinants of employees’ contentment were their satisfaction and relation variables, especially the way of treating subordinates by superiors. Majority of 18 analysed dependences were also statistically significant (apart from 7 of them), although they were characterised by a relatively weaker strength. The knowledge about this is very important for business-to-business (B2B) enterprises. Thanks it the employers can activate employees as prosumers co-building employer’s image. Originality/value The originality of the paper results from the applied approach. According to it, employees play a role of prosumers through taking part in creating the image of a B2B company as an employer. So far, the prosumption was associated only with final purchasers and not with employees. Additionally, this approach counts the contentment context of recommending B2B enterprise as the employer.

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“…This special issue of Systems Research and Behavioral Science presents 11 articles reflecting the above‐mentioned three elements (Jin et al , ; Tan et al , ; Jiang et al , ; Pan et al , ; Wang et al , ; Yu et al , ; Qi et al , ; Li et al , ; Shan et al , , ; Yu et al , ). These papers show the evidence that it is desirable to apply systems approach or methodologies to many different fields (Yu et al , ; Wan and Jones, ; Zhao et al , ).…”

Section: Introduction: Systems Science Methods In Industrial Sectormentioning

confidence: 99%

Editorial

2014

Syst. Res.

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An Empirical Study on Critical Factors Affecting Employee Satisfaction

Cited by 11 publications

References 74 publications

Investigating the Users’ Approach to ICT Platforms in the City Management

Investigating the Users’ Approach to ICT Platforms in the City Management

Contentment of employees vs their prosumeric activity in the scope of recommending an employer

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