An engineering tool for the conceptual design of service systems

Karni, Reuven; Kaner, Maya

doi:10.1007/978-3-540-29860-1_4

Cited by 25 publications

(12 citation statements)

References 12 publications

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“…As a result, product-and service-related logic has become more and more common and indeed integral to both business model design and innovation. Early examples of servitization are provided by Bullinger et al (2003), as well as Karni and Kaner (2007). The approach can help product-oriented companies switch to a more service oriented approach, i.e., paying special attention to reusing service components.…”

Section: Literature Reviewmentioning

confidence: 99%

Achieving agility using business model stress testing

et al. 2017

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Business Model (BM) Innovations aim at making systemic changes in the business logic of companies when they are bringing innovative products and services to the market. Companies should be sensitive to changes in their business environment and able to modify their BMs in an agile way. To assess the agility of BMI during specific market entry situations, this paper uses a method that stress tests the value proposition and the components of a BM against contingent uncertainties. We present three qualitative case studies of companies that differ in their market entry approach. Starting from their strategic orientation, these case companies' stress test their Business models and BM components, using a scenario-based identification of uncertainties. The BM Stress Test method contributes to a quick understanding of the components their BM needs to monitor, reconsider, or improve. Such stress testing helps enhance business agility. The research contributes to market strategy and business modelling research by introducing BM Stress Testing as a new method that can achieve and maintain agility regarding BM uncertainties.

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Section: Literature Reviewmentioning

confidence: 99%

Achieving agility using business model stress testing

et al. 2017

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“…Still there is an additional key element which is the central role played by customers within such systems. Karni and Kaner [23] introduce a service system as a specific system made of processes where customers are actively involved in different facets of the system like a.o. in the definition of the goals pursued by the system, in the system's process which requires tight interactions between the customers and the provider, in the enabling of this process since the customers can bring their own resources (knowledge and competences, IT resources, etc), and last but not least in the expected qualities of the service and constraints imposed by the customer's environment like compliance with regulations.…”

Section: Capturing Business Requirements For Service Systemsmentioning

confidence: 99%

Capturing and Aligning Assurance Requirements for Business Services Systems

Dubois¹,

Kubicki²,

Ramel³

et al. 2012

Business System Management and Engineering

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Abstract. In this chapter we introduce and illustrate a systematic and rigorous approach for the elicitation and the modelling of assurance requirements inherent to business services offered by a service system. The approach is based on guidelines provided by the ISO 15504 norm, which is applicable for the assessment of any type of process in order to check its compliance against assurance requirements. We explain how 15504 can be applied in the context of business services with the support provided by goal-oriented requirements engineering techniques like i*. Its use is illustrated through the handling of an excerpt of a real case from the construction sector complemented with expertise developed in IT service level management. While this chapter is focusing on the capture of business requirements and their transformation into a business oriented solution, we also briefly explain how this business view is part of a more complete methodology also encompassing the service value and the service software views associated with a service system.

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“…In [32] the Resource-Service-System model is used as conceptual model of service systems. In [33] a tool for the conceptual design of service systems is developed. In [34] a concept for service systems is defined.…”

Section: Related Workmentioning

confidence: 99%

Conceptualizing Cloud-Platforms as Service Systems

Schmidt

2012

Lecture Notes in Business Information Processing

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Abstract. Cloud-platforms are of increasing importance for the provisioning of computing services because they enable the co-creation of value in an unprecedented way. To fully leverage the benefits it is necessary to know about the sources of value co-creation. The sources for value co-creation in cloud-platforms can be identified by conceptualizing cloud-platforms and analyzing operations on the conceptualization entities. To properly conceptualize cloud-platforms, configurations and configuration items are introduced as new entities. The set of operations on configuration items mirrors the value-co-creation capabilities of cloud-platforms. Thus, by enumerating the operations on configuration items, the value-co-creating capabilities of cloud-platforms can be determined and compared.

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An engineering tool for the conceptual design of service systems

Cited by 25 publications

References 12 publications

Achieving agility using business model stress testing

Achieving agility using business model stress testing

Capturing and Aligning Assurance Requirements for Business Services Systems

Conceptualizing Cloud-Platforms as Service Systems

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