An Evaluation Method for the Performance Measurement of an Opinion Mining System

Angioni, Manuela; Devola, Andrea; Locci, Mario; Mura, Francesca; Tuveri, Franco; Varchetta, Mirella

doi:10.5220/0006767404480455

Cited by 2 publications

(1 citation statement)

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“…Another study used classical machine learning and deep learning to classify multiple affective attributes with over 90% accuracy using customer emotional needs from online product reviews [18]. A study modified Opinion Mining system evaluation by using a user profiling system to parameterize the system based on user preferences and improve results [19].…”

Section: Sentiment Analysis and Opinion Miningmentioning

confidence: 99%

Natural Language Processing for Analyzing Online Customer Reviews: A Survey, Taxonomy, and Open Research Challenges

Malik,

Bilal

2023

Preprint

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In recent years, e-commerce platforms have replaced conventional marketplaces. People are fast adopting online shopping since they can purchase from home. Online review sites allow customers to share their thoughts on products and services. Customers and businesses are increasingly relying on online reviews to assess and improve the quality of products. Existing literature uses Natural language processing (NLP) to analyze customer reviews for different applications. Due to the growing importance of NLP for online customer evaluations, this study attempts to provide a taxonomy of NLP applications based on existing literature. This study also examined emerging methods, data sources, and research challenges. This study covers 154 publications from 2013 to 2023 that explore state-of-the-art approaches for diverse applications. Based on existing research, the taxonomy of applications divides literature into five categories: sentiment analysis, review analysis, customer feedback and satisfaction, user profiling, and marketing and reputation management. It is interesting to note that the bulk of existing research relies on Amazon user reviews. Additionally, recent research has stressed the use of advanced techniques like Bidirectional Encoder Representations from Transformers (BERT), Long Short-Term Memory (LSTM), and ensemble classifiers. The rising number of articles published each year indicates researchers' expanding interest and the field's continued growth. This survey additionally addresses open issues, providing future directions in online customer review analysis.

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Section: Sentiment Analysis and Opinion Miningmentioning

confidence: 99%

Natural Language Processing for Analyzing Online Customer Reviews: A Survey, Taxonomy, and Open Research Challenges

Malik,

Bilal

2023

Preprint

View full text Add to dashboard Cite

show abstract

Natural language processing for analyzing online customer reviews: a survey, taxonomy, and open research challenges

Malik,

Bilal

2024

PeerJ Computer Science

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In recent years, e-commerce platforms have become popular and transformed the way people buy and sell goods. People are rapidly adopting Internet shopping due to the convenience of purchasing from the comfort of their homes. Online review sites allow customers to share their thoughts on products and services. Customers and businesses increasingly rely on online reviews to assess and improve the quality of products. Existing literature uses natural language processing (NLP) to analyze customer reviews for different applications. Due to the growing importance of NLP for online customer reviews, this study attempts to provide a taxonomy of NLP applications based on existing literature. This study also examined emerging methods, data sources, and research challenges by reviewing 154 publications from 2013 to 2023 that explore state-of-the-art approaches for diverse applications. Based on existing research, the taxonomy of applications divides literature into five categories: sentiment analysis and opinion mining, review analysis and management, customer experience and satisfaction, user profiling, and marketing and reputation management. It is interesting to note that the majority of existing research relies on Amazon user reviews. Additionally, recent research has encouraged the use of advanced techniques like bidirectional encoder representations from transformers (BERT), long short-term memory (LSTM), and ensemble classifiers. The rising number of articles published each year indicates increasing interest of researchers and continued growth. This survey also addresses open issues, providing future directions in analyzing online customer reviews.

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An Evaluation Method for the Performance Measurement of an Opinion Mining System

Cited by 2 publications

References 0 publications

Natural Language Processing for Analyzing Online Customer Reviews: A Survey, Taxonomy, and Open Research Challenges

Natural Language Processing for Analyzing Online Customer Reviews: A Survey, Taxonomy, and Open Research Challenges

Natural language processing for analyzing online customer reviews: a survey, taxonomy, and open research challenges

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