Abstract:Developments in measurement for order processing and customer service are presently under development. In
order to guide Small and Medium-sized Enterprises (SMEs) from their current state of capabilities to their ideal future
state, encouraging measurements for order processing and customer service is essential. Customer demand initiates the
supply chain and fulfilling that need in a timely and accurate manner is the first step in delivering excellent service to
customers. Today, the software industry uses a m… Show more
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