An examination of emotional empathy, attributions of stability, and the link between perceived remorse and forgiveness

Davis, James R.; Gold, Gregg J.

doi:10.1016/j.paid.2010.10.031

Cited by 105 publications

(113 citation statements)

References 28 publications

Supporting

Mentioning

106

Contrasting

Order By: Relevance

“…Thus, the definitional distinction is between good versus bad consequences and right versus wrong actions (Miller 2005). Not surprisingly, perceived remorse appears to play an important role in motivating forgiveness (Davis and Gold 2011;Gold and Weiner 2000). Conversely, manipulative intent may exacerbate victims' indignation (Miller 2001) and sense of unfairness (Skarlicki et al 2004).…”

Section: Review Of the Literaturementioning

confidence: 99%

Art and Artifice in Public Apologies

Boyd

2011

J Bus Ethics

View full text Add to dashboard Cite

The purpose of this article is threefold: to examine the elements of an artful apology; to sequence them in a comprehensive configuration; and to use the taxonomy for assessing the effect of public apologies. The model identifies seven sequential components of an apology: revelation, recognition, responsiveness, responsibility, remorse, restitution, and reform. Also included in the model are four deflective stratagems: dissociation, diminution, dispersion, and detachment. Analysis focuses on actual offense situations rather than artificial simulated settings. Specifically, the study examines whether seven well-publicized apologies conform to the proposed construct. These public figures include

show abstract

Section: Review Of the Literaturementioning

confidence: 99%

Art and Artifice in Public Apologies

Boyd

2011

J Bus Ethics

View full text Add to dashboard Cite

show abstract

“…In studying the effectiveness of different apology components researchers have found that an expression of remorse is the most effective component in improving forgiveness (Davis and Gold, 2011;Scher and Darley, 1997;Tomlinson and Mayer, 2009;see Hill, 2013 for a meta-analysis). Thus, to be effective, an apology should contain at least an expression of remorse.…”

Section: Apologies and Forgivenessmentioning

confidence: 99%

When saying sorry may not help: Transgressor power moderates the effect of an apology on forgiveness in the workplace

et al. 2016

View full text Add to dashboard Cite

When saying sorry may not help AbstractAn apology, as an expression of remorse, can be an effective response from a transgressor to obtain forgiveness from a victim. Yet, to be effective, the victim should not construe the transgressor's actions in a cynical way. Because low-power people tend to interpret the actions of high-power people in a cynical way, we argue that an apology (vs. no apology)from high-power transgressors should be relatively ineffective in increasing forgiveness from low-power victims. We find support for this moderated mediation model in a critical incidents study (Study 1), a forced recall study (Study 2) among employees from various organizations, and a controlled laboratory experiment among business students (Study 3).These studies reveal the limited value of expressions of remorse by high-power people in promoting forgiveness.

show abstract

“…It is interesting to note that incurring a cost is only one way of enhancing the credibility of reparative acts. For example, perpetrators' expressions of guilt, remorse, and interpersonal regret also facilitate the victim's forgiveness (Davis & Gold, 2011;Gold & Weiner, 2000). The credibility of emotional expressions may be mediated by their uncontrollability (i.e., the involvement of involuntary muscles).…”

Section: Limitations Of the Studymentioning

confidence: 99%

Relationship value promotes costly apology-making: testing the valuable relationships hypothesis from the perpetrator's perspective

Ohtsubo

Yagi

2015

Evolution and Human Behavior

View full text Add to dashboard Cite

The valuable relationships hypothesis posits that people are inclined to reconcile with their valuable-relationship partners. Focusing on a particular type of credible conciliatory signal (i.e., costly apology), the present study tested this hypothesis from the perpetrator's perspective. In studies 1 and 2, after imagining that they had committed an interpersonal transgression against one of their real friends, participants (N = 529 and 311 in studies 1 and 2, respectively) rated their willingness to incur a cost in order to apologize to the victim. Apology cost was operationalized as "canceling plans to make an apology as soon as possible" in study 1, and as "offering compensation" in study 2. The results showed that the instrumentality of the partner to achieving the participants' goals would increase their willingness to make a costly apology, after controlling for the participants' sex, version of the transgression scenario, closeness to the victim, and expected forgiveness of the victim. To ensure the external validity of this finding, studies 3 and 4 asked participants to recall one of their interpersonal transgression experiences, and to report whether they had offered compensation for it (N = 190 and 224 in studies 3 and 4, respectively). Study 3 confirmed the hypothesis, while study 4 did not directly support it. However, study 4 did show that participants were more willing to reconcile with their valuable partners. Taken together, these results indicate that the valuable relationships hypothesis applies not only to victims, but also to their perpetrators as well.

show abstract

An examination of emotional empathy, attributions of stability, and the link between perceived remorse and forgiveness

Cited by 105 publications

References 28 publications

Art and Artifice in Public Apologies

Art and Artifice in Public Apologies

When saying sorry may not help: Transgressor power moderates the effect of an apology on forgiveness in the workplace

Relationship value promotes costly apology-making: testing the valuable relationships hypothesis from the perpetrator's perspective

Contact Info

Product

Resources

About