An examination of hospital satisfaction with blood suppliers

Carden, Robert; DelliFraine, Jami L.

doi:10.1111/j.0041-1132.2004.04184.x

Cited by 13 publications

(13 citation statements)

References 19 publications

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“…In many ways, the supplier‐provider relationship of the past has been based on loyalty, longevity, and an age‐old adage “because we’ve always used this blood supplier.” Times have changed, and the need to understand hospital satisfaction with the blood supplier has never been more important. An analysis of data from a 2001 satisfaction survey, conducted by the National Blood Data Resource Center, revealed three significant predictors of hospital satisfaction with blood suppliers: 1) medical and clinical support of the blood supplier, 2) routine delivery schedule, and 3) price 18 . The results of the survey were not surprising.…”

Section: Background Of the Issuementioning

confidence: 94%

“…The medical and clinical support provided by the blood supplier is necessary to ensure that the physician can provide the best outcome for the patient. This includes keeping the transfusion provider abreast of regulatory changes, technologies, and treatments 18 …”

Section: Background Of the Issuementioning

confidence: 99%

“…The strongest predictor of overall hospital satisfaction is price—a reflection of the highly competitive nature of the industry 18 . Based on the current state of the health‐care industry, it is not surprising that the most important aspect of the transfusion providers’ satisfaction with their blood supplier is price.…”

Section: Background Of the Issuementioning

confidence: 99%

“…These factors influence the blood supplier and transfusion provider relationship. The key predictors to hospital satisfaction can be evaluated in the context of the critical success factors necessary in health care: access, cost, and quality 18 …”

Section: Review Of the Literature Surrounding The Issuementioning

confidence: 99%

“…Based on the analysis of Carden and DelliFraine, 18 the key access factor in the supplier‐provider relationship is the routine delivery schedule. This is the ability of the blood supplier to perform the promised service dependably and accurately.…”

Section: Review Of the Literature Surrounding The Issuementioning

confidence: 99%

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Strengthening the service continuum between transfusion providers and suppliers: enhancing the blood services network

Sime¹

2005

Transfusion

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As the cost of health care increases, the focus on cost containment grows. The pressure to reduce costs comes at the same time the public focus is on ensuring a zero-risk blood supply. The blood supply has never been safer or more expensive. With the relative vanquishing of transfusion-transmitted diseases, noninfectious risks now exceed infectious risks. This has resulted in a call to refocus blood safety efforts on interconnected processes that link a unit of blood from its volunteer blood donor to the patient. Additional costs in the blood supply chain will create new pressures on an already taxed system that gets little additional reimbursement with each new safety initiative. Opposing interests have created a tenuous relationship between the blood supplier and the transfusion provider. This adversarial relationship does not benefit the ultimate stakeholder, the patient. It is time to create a service partnership that is built on access, cost, and quality. Initiatives must be undertaken at a local, regional, and national level. Locally, blood suppliers and transfusion providers must reevaluate policies that are focused on individual gain and reinvent policies that will reward improvements in the overall system and expand cooperative services. Regionally, both blood suppliers and transfusion providers need to consolidate services to gain cost and quality benefits without compromising the competitive nature of the industry. Nationally, the creation of a strategic plan will help ensure that a mutually beneficial relationship focused on the patient is created between the blood supplier and transfusion provider at all levels. Development of such a plan would benefit the transfusing and supplying parties by identifying areas of common interest and how each may facilitate the achievement of shared benefits.

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Section: Background Of the Issuementioning

confidence: 94%

Section: Background Of the Issuementioning

confidence: 99%

Section: Background Of the Issuementioning

confidence: 99%

Section: Review Of the Literature Surrounding The Issuementioning

confidence: 99%

Section: Review Of the Literature Surrounding The Issuementioning

confidence: 99%

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