An experience of health services provided by a peripheral government teaching hospital in India: Patients′ perspective

Sarkar, Jhuma; Chatterjee, Biswendu

doi:10.4103/0019-5359.107768

Cited by 2 publications

(2 citation statements)

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“…Sarkar and Chatterjee reported that 75% were satisfied and 5.5% were dissatisfied with pharmacy services. [ 5 ] A common reason for dissatisfaction in this study was the method of dispensing medicines - 63% were moderately satisfied.…”

Section: Discussionmentioning

confidence: 85%

Quality of medication services for morbidities in a rural health center in Puducherry, India

Dharmasivam

Selvaraj

Lakshminarayanan

et al. 2017

J Family Med Prim Care

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Background:Client satisfaction on quality of medication services perceived by the patients is an important measure of the health services and needs to be addressed to improve the utilization of primary health-care services.Methods:This is a descriptive study on quality of medication services perceived by the patients attending a rural health center in Puducherry. The data were collected with pretested semi-structured questionnaire. The study population consisted of 365 patients.Results:The mean age of the study population was 44.73 years and 61.6% were females. Majority of the participants (340, 93.2%) had visited the clinic at least six times in the last 6 months. The main presenting conditions included hypertension (22.7%), pregnancy (11.8%), bronchial asthma (9%), diabetes (12%), skin infections (7%), myalgia (7%), and other ailments. Average waiting time to collect drugs was 11 min (ranging from 3 to 30 min). Around half of them were advised to consume medications regularly and on time as per prescriptions (n = 199, 54.5%). Around one-fourth of the participants were advised regarding the timing of medication with respect to food (n = 96, 26.3%). Overall satisfaction was moderate in 73% participants and extremely satisfied in 25%. Around 86% of the participants told that their doubts regarding medication use were clarified by the pharmacist at the counters while 5% felt that it was not addressed. Around two-thirds were highly satisfied with the quality of drugs received (65%) and availability of drugs (64.4%). Around 52% were highly satisfied with the behavior of the pharmacy staff and 55% were moderately satisfied with timing of the pharmacy facility. Around 60% of the participants were moderately satisfied with the discipline in the queue system.Conclusions:The quality of medication services perceived by the participants is high in comparison with other studies. However, a few areas of dissatisfaction have been noted. There is a need to improve the services at the rural health centers with more satisfaction of patients availing such public health facilities.

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Section: Discussionmentioning

confidence: 85%

Quality of medication services for morbidities in a rural health center in Puducherry, India

Dharmasivam

Selvaraj

Lakshminarayanan

et al. 2017

J Family Med Prim Care

View full text Add to dashboard Cite

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“…Patient satisfaction is an important aspect of assessing the quality of patient care received at healthcare facilities globally (Al-Abri & Al-Balushi 2014;Phaswana-Mafuya, Davids & Senekal 2011;Sarkar & Chatterjee 2011). effectiveness of healthcare is the partnership between patients and healthcare providers (De Belvis et al 2009;McGill & Felton 2007;Nam et al 2011).…”

Section: Introductionmentioning

confidence: 99%

Satisfaction with quality of healthcare at primary healthcare settings: Perspectives of patients with type 2 diabetes mellitus

Steyl

2020

S. Afr. j. physiother.

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Background: Measuring client satisfaction is part of the quality assurance process and has become an integral part of healthcare management strategies globally. It is essential for improvement of amenities in healthcare facilities.Objectives: The aim of this study was to assess patients with type 2 diabetes’ satisfaction with healthcare services at primary healthcare settings in the Cape Metropolitan district, Western Cape, South Africa.Methods: This cross-sectional study used proportionate stratified random sampling. The Patient Survey for Quality of Care scale was used to assess patients with type 2 diabetes’ satisfaction with quality of care received. Descriptive and inferential statistics were employed in the analysis of the quantitative data. The open-ended question was analysed qualitatively.Results: The majority of patients were satisfied with the overall quality of care. Dissatisfaction was reported for waiting time to get appointments at the clinic, to see a healthcare professional on the same day and clarity of instructions for managing their diabetes.Conclusion: Employing more staff in the multidisciplinary team and improving health information by developing staff through continuous education could foster more positive experiences and provide care that contributes to the well-being of patients.Clinical implications: Addressing patients’ views regarding quality of healthcare services could assist in overall improvement of healthcare provision through the rectification of the system weaknesses. Satisfaction with quality of care could positively affect adherence to treatment protocols that could lead to better quality of life of patients with type 2 diabetes.

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An experience of health services provided by a peripheral government teaching hospital in India: Patients′ perspective

Abstract: The level of patients' satisfaction showed deficiencies in different issues of hospital services, which should be given utmost importance by the hospital management authority for betterment.

Cited by 2 publications

References 10 publications

Quality of medication services for morbidities in a rural health center in Puducherry, India

Quality of medication services for morbidities in a rural health center in Puducherry, India

Satisfaction with quality of healthcare at primary healthcare settings: Perspectives of patients with type 2 diabetes mellitus

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