An exploration of the factors influencing social media continuance usage and information sharing intentions among Korean travellers

Hur, Kyung-Suk; Taegoo, Kim; Karatepe, Osman M.; Gyehee, Lee

doi:10.1016/j.tourman.2017.06.013

Cited by 204 publications

(176 citation statements)

References 43 publications

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“…Three items of Internet self-efficacy were adapted from Kuo et al [67] and Venkatesh et al [68]. Three items of source credibility were adapted from Hur et al [39]. Nine items of motives were adapted from Hur et al [39].…”

Section: Methodsmentioning

confidence: 99%

“…Three items of source credibility were adapted from Hur et al [39]. Nine items of motives were adapted from Hur et al [39]. Three items of intention to use SNSs for a trip were adapted from Hur et al [39] and Kim et al [69].…”

Section: Methodsmentioning

confidence: 99%

“…Koo et al [6] studied the relationships between media exposure and destination travel intention and found that both mass media and social networks positively influence destination content gratification or motivation while motivation has a positive influence on the desire to travel and intention to travel to a destination. Lastly, Hur et al [39] studied the determinants of the continuance usage intentions of travel-related social networks and information sharing intentions and found that information-seeking, entertainment, and relationship motives positively influence both the continuance usage intention and information sharing intention. In brief, entertainment, information, and irritation gratification were found to induce the intention to adopt travel-related media.…”

Section: Motivations and Uses And Gratification Theorymentioning

confidence: 99%

“…Liébana-Cabanillas et al [53] studied the antecedents of the intention to adopt m-commerce and found that customer involvement and customization were the strongest leading factors. Likewise, Hur et al [39] studied the antecedents of the information sharing intentions of tourists through social networks and found that the information-seeking, entertainment, and relationship maintenance motives positively influenced the sharing intention.…”

Section: Communication Factors Affecting the Travelers Intention To Umentioning

confidence: 99%

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Communication Factors Affecting Tourist Adoption of Social Network Sites

Gebsombut

2019

Sustainability

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Smart tourism technologies (STTs) are technological media that tourists apply in various stages of the tourism decision-making process. The purpose of this study was to explore how the communication elements of social network sites (SNSs), as a part of STTs, enhance tourists' motivation and usage intention. A structural framework based on communication elements and the uses and gratification theory with regard to SNSs usage was developed and investigated. An online survey was employed for the data collection, and structural equation modeling was used in the hypotheses analysis. The findings indicated that Internet self-efficacy, information quality, and systems quality trigger the information-seeking motive while service quality and source credibility positively determine the relationship maintenance motive. The information-seeking motive, entertainment motive, relationship maintenance motive, and Internet self-efficacy positively influence the intention to use SNSs for trips. New findings were found in terms of the relationship between the motives. The information-seeking motive and relationship maintenance motive influence the entertainment motive. Moreover, the relationship maintenance motive influences the information-seeking motive.Sustainability 2019, 11, 4198 2 of 13 their travel experience. Moreover, increasing tourist satisfaction through ICT has become a tourist destination's aim [8] because tourism services in all travel stages affect tourists' evaluation [9]. Gretzel et al. [3] mentioned that ICT smart systems assist travelers in their travel decision-making processes including (1) predicting tourists' needs and providing recommendations before the trip; (2) presenting information and services for tourists' on-site experiences; and (3) allowing tourists to share their travel experiences, which also provide other tourists with information for their decision-making processes. Furthermore, smart tourists provide information that is important for businesses who search for meaningful tourism experiences [3] because businesses can adjust themselves according to customers' needs.However, few studies on STTs have focused on the motives to use the technologies and relationship between the motives. Due to the various combinations of ICT technologies, it may be complicated to study STTs as a whole. Thus, this study focused on social network sites (SNSs), which tourists could gather and provide travel information on the same platform. SNSs can help businesses achieve a sustainable relationship with their key customers, as they provide two-way communication, especially cultural products in which many tourism products are cultural-based. Hence, SNSs are suitable for generating the rapid circulation of cultural products on the Internet [10]. Since tourists may use social network platforms for their travel decision-making process, it is, therefore, necessary to gain a better understanding of the relationship between communication elements, tourists' motivation, and their intention to use the media for their trip. Thu...

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Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Motivations and Uses And Gratification Theorymentioning

confidence: 99%

Section: Communication Factors Affecting the Travelers Intention To Umentioning

confidence: 99%

See 2 more Smart Citations

Communication Factors Affecting Tourist Adoption of Social Network Sites

Gebsombut

2019

Sustainability

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“…They found that source credibility and network externality had significant impacts on travel informational influence, social media normative and attachment and these variables also influence on behavioral changes. Hur, Kim, Karatepe, and Lee [41] explored the factors influencing information sharing and social media continuance usage and found that argument quality and source credibility had an impact on continuance usage intention and information sharing intention by mediating information seeking, entertainment and relationship maintenance motive. However, studies on the effects of these psychological factors are limited, and there is still a gap in the full understanding of the relationship between SNS use and satisfaction with tourism experience.…”

Section: Sns Use In the Tourism Contextmentioning

confidence: 99%

Social Support and Commitment within Social Networking Site in Tourism Experience

2017

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More and more tourists are becoming active members of social networking sites (SNS) and are tending to use SNS during different trip stages. Thus, SNS use allows their members to find a great variety of tourism information; share experiences by posting various pictures, photos, and blogs; tag photos; and read and leave comments on network friends' posts. By getting tagged in a friend's photos or getting some positive comments, the tourists using SNS can perceive social support from both friends and other network members, and obtain positive emotions triggering from maintaining relationships with family members and close friends or sharing opinions and ideas with people with similar interests. All this can change and shape the satisfaction with tourism experience of the tourists. This study aims to fill the gap in understanding the relationship between SNS use and satisfaction with tourism experience by exploring the effect of psychological factors caused by SNS use on tourists' experience. More specifically, this research attempts to investigate the mediating effects of perceived social support, positive emotions, and commitment. The statistical results show that SNS use positively affect satisfaction with tourism experience by mediating positive emotions and commitment and perceived social support, and commitment also positively influences satisfaction with tourism experience by mediating positive emotions. With these results, this study extends the research stream of tourism experience by figuring out the mediating role of positive emotions caused by SNS use. Additionally, these findings provide some practical implications regarding marketing techniques that use SNS to increase satisfaction with tourism experience of tourists.

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Online Social Networking

Kumari,

Tyagi

2024

Online Social Networks in Business Frameworks

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An exploration of the factors influencing social media continuance usage and information sharing intentions among Korean travellers

Cited by 204 publications

References 43 publications

Communication Factors Affecting Tourist Adoption of Social Network Sites

Communication Factors Affecting Tourist Adoption of Social Network Sites

Social Support and Commitment within Social Networking Site in Tourism Experience

Online Social Networking

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