Introduction: Disruptive behaviors cause many problems in
the workplace, especially in the emergency department (ED).This study was conducted to
assess the physician’s and nurse’s perspective toward disruptive behaviors in the
emergency department.
Methods: In this cross-sectional study a total of 45
physicians and 110 nurses working in the emergency department of five general hospitals in
Bojnurd participated. Data were collected using a translated, changed, and validated
questionnaire (25 item). The collected data were analyzed by SPSS ver.13 software.
Results: Findings showed that physicians gave more
importance to nurse-physician relationships in the ED when compared to nurses’ perspective
(90% vs. 70%). In this study, 81% of physicians and 52% of nurses exhibited disruptive
behaviors. According to the participants these behaviors could result in adverse outcomes,
such as stress (97%), job dissatisfaction and can compromise patient safety (53%), quality
of care (72%), and errors (70%).
Conclusion: Disruptive behaviors could have a negative
effects on relationships and collaboration among medical staffs, and on patients’ quality
of care as well. It is essential to provide some practical strategies for prevention of
these behaviors.